Bigsib emerges as a tailored AI concierge solution meticulously crafted for the hospitality sector, with a keen focus on hotels and short-term rental platforms. At its core lies a sophisticated conversational AI chatbot, adept at comprehending and responding to intricate guest inquiries.
With a primary aim to autonomously address multiple guest issues with personalized and conversational responses, Bigsib significantly alleviates the burden on support staff, thereby reducing support volume effectively. Moreover, its round-the-clock availability ensures seamless support accessibility for guests at any hour.
In scenarios where Bigsib encounters inquiries beyond its capabilities, it seamlessly diverts the matter to your dedicated support team, ensuring a seamless user experience and swift issue resolution.
Additionally, Bigsib offers a manual approval feature, granting you the authority to review and either approve or overwrite auto-generated responses. Furthermore, it can be finely tuned to suit the specifics of your listings, allowing for the creation of unique knowledge bases for each property while adeptly learning about amenities and check-in processes.
Bigsib provides the flexibility to dictate when it responds to guest inquiries, a crucial aspect particularly during travel or off-hours. By delivering a personable and accessible 24/7 support system, it optimizes customer satisfaction levels, fostering positive guest experiences and bolstering brand reputation within the hospitality landscape.
More details about Bigsib
What benefits does Bigsib offer for the hospitality sector?
Bigsib has a lot to offer the hospitality industry. By automating responses to guest issues, offering round-the-clock support, and easily transferring unsolved issues to the support team, it can significantly reduce the volume of support requests. It may also establish distinct knowledge bases for each attribute and has a manual review process for autogenerated responses.
What is the manual approval feature in Bigsib?
Before the responses are sent to the visitor, you can check the autogenerated responses in Bigsib using the manual approval tool. You can choose to create your own response by hand or use the one that was produced.
How does Bigsib respond to guests during travel or off-hours?
Bigsib can easily reply to guest inquiries when traveling or during off-peak hours because it is open around-the-clock. Additionally, you can adjust your schedule in case Bigsib steps in, like when a guest doesn’t hear from you after a predetermined amount of time.
How can I schedule Bigsib to respond only at specific times?
Bigsib’s custom settings allow you to set it up so that it only answers questions from visitors on particular days or at specified hours. This is especially helpful if you wish to restrict correspondence during strange hours of the night or if you’re traveling.
