JustCall is a cloud phone and SMS system powered by AI, tailored to enhance sales efforts and customer support in contact centers. This robust tool offers a wide array of features to streamline team communications and boost productivity.
One notable feature is Conversation Intelligence, which optimizes customer satisfaction and agent productivity. AI Coaching accelerates agent training with personalized coaching plans, improving overall performance.
Automatic Call Scoring swiftly evaluates agent performance, eliminating manual assessments, while Agent Assist provides real-time AI-guided support to enhance success rates.
SMS Copilot utilizes AI for business text insights, complemented by Agent Analytics for comprehensive agent performance insights. AI-based Call Transcription captures conversations, replacing manual note-taking and offering valuable insights.
Furthermore, JustCall offers advanced sales and customer service features, including outbound call center capabilities, IVR or Call Menu functions, and a business phone system. Call Forwarding ensures swift handling of incoming calls, while automatic call recording improves customer interactions.
More details about JustCall
What are the advantages of utilizing JustCall’s Agent Analytics?
JustCall’s Agent Analytics offers a comprehensive overview of agent performance, allowing businesses to delve into call data and pinpoint key performance indicators. These insights help identify both strengths and areas for improvement, aiding in the formulation of strategies for training, performance enhancement, and better customer service.
Does JustCall provide automatic call transcription?
Yes, JustCall automatically transcribes calls using its AI-based Call Transcription feature. This eliminates the need for manual note-taking, saving time, and enabling agents to focus more on the conversation. Additionally, it offers valuable insights and allows companies to analyze details from each call.
What benefits does the IVR or Call Menu function in JustCall offer?
The IVR or Call Menu function in JustCall guides customers to the appropriate solutions with interactive options. It enables businesses to set up automated menus that customers can navigate using their phone keypad. This enhances customer self-service capabilities and facilitates efficient call routing, ultimately reducing wait times and enhancing customer service.
How does JustCall contribute to enhancing customer interactions?
JustCall significantly improves customer interactions through its array of features, which provide real-time, AI-powered guidance. These include automatic call recording, efficient management of incoming calls, AI-based call transcriptions, and Sentiment Analysis for effective detection of customer sentiment. Together, these features enhance conversation quality, facilitate swift responses, and contribute to an overall improved customer experience.
