DeepConverse is an advanced artificial intelligence platform aimed at automating customer service processes. Through the use of AI chatbots, DeepConverse enhances customer experience and contributes towards business growth.
DeepConverse also utilizes an Answer Engine, leveraging existing knowledge resources for quick launching. The system integrates with Zendesk LiveChat, featuring agent handover capabilities where it can rapidly scan for relevant support agents.
It provides rich analytics which help in making informed decision and saving support costs, coupled with an in-built form builder for streamlining support processes. DeepConverse is programmed with more than 50 integrations, delivering versatile compatibility. It supports various channels including web, email and messages through Facebook Messenger and SMS.
More details about DeepConverse
How does DeepConverse enhance customer experience and contribute towards business growth?
DeepConverse enhances customer experience by using AI chatbots and various other technologies to provide quick and accurate responses to queries. It contributes to business growth by automating and streamlining support processes, thus saving costs and freeing up resources for other value-driven initiatives.
Can DeepConverse be used for email and SMS support?
Yes, DeepConverse can be used for both email and SMS support. It offers support across multiple channels including email and SMS, which enhances its flexibility and allows customers to communicate through their preferred channel.
Which communication channels does DeepConverse support?
DeepConverse supports multiple communication channels including web-based chat, email, and messaging through Facebook Messenger and SMS. This versatility ensures comprehensive service and allows customers to choose their preferred mode of communication.
What does ‘agent handover capabilities’ mean in DeepConverse?
‘Agent handover capabilities’ in DeepConverse refers to the AI platform’s ability to rapidly scan and connect a customer query or issue to a relevant support agent. This functionality ensures a seamless transition from AI support to human interaction, when necessary.
