Octo is an AI tool that offers Customer Support Resolution as a Service. It aims to help businesses resolve support tickets quickly and efficiently using AI agents.
These agents are trained on the best agents within the organization and can engage in conversations up to 1000 words long, with perfect memory and knowledge.
Octo’s AI agents are designed to connect to the organization’s CRM and can operate any API to take actions on behalf of customers. It can retrieve customer data, access help center articles, and learn from past tickets to provide accurate and personalized solutions.
By analyzing the historical data, Octo can identify similar conversations and provide relevant responses. It can also query the help center to retrieve information based on the context of the ticket.Integrating with any CRM system, Octo can communicate with customers through various channels and is available 24/7.
