Glassix is an AI-assisted customer communication and messaging platform. It boasts a unified inbox that aggregates all business conversations across various channels, making for a centralized location for managing customer dialogue.
This includes a multitude of channels including IM apps, SMS text, email conversations, live chat, social media interactions and even specific platforms such as WhatsApp and Apple messages for business. In addition to raw communication, the platform also leverages chatbots and conversational AI to accelerate response times and improve overall customer satisfaction.
More details about Glassix
What platforms are compatible with Glassix?
Glassix is compatible with a wide range of platforms, including instant messaging apps, SMS text, email, live chat, social media platforms, WhatsApp business, and Apple messages for business.
What type of media can be shared via Glassix?
Glassix supports sharing of a wide variety of media. Businesses can share videos, images, voice notes, and digitally signed documents using this platform.
How does Glassix’s AI-assisted conversation work?
Glassix’s AI-assisted conversation works by leveraging chatbots and conversational AI to accelerate response times and improve customer satisfaction. It uses AI-powered chatbots to respond to customer enquiries automatically and routing rules to allocate conversations to appropriate agents dynamically.
Does Glassix have a free trial?
Yes, Glassix offers a free trial. Businesses can experience the services first-hand during this period without requiring a credit card.
