Jochem.ai serves as an internal AI assistant specializing in customer care-related inquiries. With a self-improving knowledge base, it swiftly delivers responses to customer service agents, streamlining their workflow and minimizing the need for managerial intervention.
This AI tool continuously learns from human interactions, ensuring ongoing enhancement in performance. Jochem.ai prioritizes compliance with GDPR regulations and seamlessly integrates with existing systems like Teams or Slack, simplifying knowledge retrieval and management.
Beyond answering queries, Jochem.ai enhances customer support by providing instant responses to emails and chats with a single click, thereby alleviating pressure on secondary support tiers. If confronted with an unanswerable question, it promptly escalates the issue to a senior agent for resolution, learning from these interactions for future reference.
Efficient escalation log management is facilitated, and operational insights are provided through metrics such as time saved and trending topics. Jochem.ai ensures knowledge base accuracy by automatically updating existing data and proposing new content suggestions.
Offering various pricing plans, including a basic option for 10 agents and an enterprise solution for larger organizations, Jochem.ai seamlessly integrates with company applications and knowledge sources via a simple plugin. Organizations can customize preferences and set user permissions as needed.
In summary, Jochem.ai empowers customer service teams by assisting agents in addressing customer inquiries promptly and providing actionable insights for operational enhancement.
More details about Jochem
What occurs when Jochem.ai encounters a question it can’t address?
Jochem.ai promptly escalates such questions to a senior agent for resolution. Additionally, it learns from these escalations to refine its performance in future interactions.
How does Jochem.ai handle escalation logs?
Jochem.ai facilitates efficient management of escalation logs within its platform, simplifying the tracking and resolution of unresolved customer inquiries.
Is Jochem.ai compliant with GDPR regulations?
Indeed, Jochem.ai fully complies with General Data Protection Regulation (GDPR) regulations, ensuring robust protection and privacy of user data.
How does Jochem.ai enhance its performance over time?
Jochem.ai continuously improves its performance by analyzing and learning from human responses. In instances where questions are escalated to senior agents, Jochem.ai leverages these interactions to refine its responses for future queries.
