CX Cortex, developed by Hostcomm, is a state-of-the-art CX analytics platform powered by AI. Tailored to meet the evolving needs of businesses, this software solution analyzes customer interactions across diverse communication channels such as call recordings, emails, and text messages.
Utilizing automatic transcription, analytics, and behavior measurement, CX Cortex delves deep into the content and context of these interactions. With its advanced capabilities, businesses can effectively monitor staff behavior and customer experience across multiple channels.
One of its standout features is the generation of behavior summaries, which aids in automatically prioritizing critical issues, providing precise coaching to staff, and building a self-improving knowledge base.
Thanks to its AI-powered functionalities, CX Cortex can triage interactions and suggest appropriate responses based on historical data, thereby streamlining customer support processes and enhancing response times. Moreover, it offers robust tools for measuring and analyzing staff performance, providing valuable insights for training and improvement purposes.
By collecting daily feedback, businesses can obtain actionable information and continually enhance their customer service operations. CX Cortex is trusted by various brands to optimize their customer service endeavors, facilitating automation and efficiency in customer interactions while ensuring timely and personalized responses.
In essence, CX Cortex stands as a comprehensive AI-driven CX analytics tool, empowering businesses to comprehend, prioritize, and enhance their customer interactions across diverse communication channels.
