Haptik stands out as an AI-powered Conversational CRM solution tailored to streamline the customer lifecycle for enterprises. Leveraging Generative AI, Haptik offers a comprehensive suite of tools aimed at optimizing customer support, bolstering marketing endeavors, and boosting sales conversions.
Central to Haptik’s offerings is the “Contakt” suite, providing a unified platform for seamless cross-channel customer conversations. Within this suite, Haptik offers an array of tools including an AI-powered web Q&A, a sales assistant driven by AI, smart agent chat with AI co-pilots, and intelligent analytics to track user behavior.
With round-the-clock support, Haptik ensures dynamic responses to customer queries through seamless integration with CRM and Web APIs. The platform further enhances customer support with a contextual inbox for agents, featuring AI chat prompts, pre-loaded customer details, and intent detection to expedite query resolution.
Haptik’s “Interakt” solution empowers enterprises to execute robust campaigns on WhatsApp, fostering user engagement and maximizing marketing ROI. Lastly, Haptik’s intelligent analytics feature offers businesses comprehensive visibility into bot and agent performance, enabling them to identify and address any gaps in support efficiently.
More details about Haptik
Does Haptik support 24/7?
Yes, Haptik facilitates consumer contact around-the-clock. This is made possible by the platform’s AI-powered tools, which guarantee continuous, round-the-clock support by successfully and efficiently handling client inquiries at any time of day.
How does Haptik support cross-channel customer conversations?
Thanks to the ‘Contakt’ suite, Haptik facilitates cross-channel consumer engagements via its unified platform. With the help of this suite, companies can handle consumer interactions on a variety of platforms, including social media, email, websites, and more. This guarantees a seamless and uniform client experience throughout several touchpoints.
How does Haptik ensure data privacy?
Haptik is dedicated to protecting the privacy of data. They use cookies to collect data for business operations and to give users a personalized experience. Users can consult Haptik’s privacy policy to learn more about how the platform uses and safeguards personal data. The policy describes the steps taken to guard against unauthorized disclosure, change, or access to data.
How does Haptik handle query resolution?
Haptik’s AI co-pilot and sophisticated CRM connectivity enable it to effectively manage question resolution. Its pre-loaded client data, AI chat prompts, and intent recognition tools guarantee speedy and precise solutions to consumer inquiries. It also gives support agents contextual inboxes, which increases query resolution performance even more.
