Document360 is a knowledge base software designed to create a self-service knowledge base for customers. Users can build FAQ sections, user guides, product documentation, standard operating procedures, and other essential documents.
The software offers a range of features for editors, writers, reviewers, customers, and employees, making it ideal for SaaS products and websites. Key features include analytics, workflow management, SEO optimization, integrations, a business glossary, and ticket deflectors for efficient content management.
Document360 provides dedicated facilities for developers through its API documentation and unifies knowledge bases across various industries, including SaaS, legal, healthcare, and financial services.
The platform offers resources such as case-study-based customer stories and informative webinars. A variety of educational tools, from blogs to tutorials, help users maximize the software’s potential.
Additionally, Document360 supports product documentation, migration requests, and other user queries.
More details about Document360
What does API documentation in Document360 mean?
API documentation in Document360 refers to the facility provided for developers to create structured and comprehensive documentation for Application Programming Interfaces (APIs). It helps explain the functionality of APIs, their endpoints, methods, parameters, and responses, making it easier for other developers to understand and use them.
Can I construct FAQ sections using Document360?
Yes, users can construct FAQ sections using Document360. The platform allows for the creation of comprehensive FAQ sections, enabling customers to find instant answers to common queries and promoting a self-service approach to user support.
Can Document360 build a business glossary?
Yes, Document360 enables the creation of a business glossary. This feature allows you to define and manage specific business terminologies within the platform, ensuring consistency and clarity in communication across your organization.
Can Document360 create a self-service knowledge base?
Yes, Document360 is designed to create a self-service knowledge base. It provides the necessary tools and features to allow customers to find answers to their queries instantly. Users can build FAQ sections, user guides, detailed product documentation, standard operating procedures, and more.
