TheLoops AI for CX platform is a powerful tool designed to help organizations with their customer experience by providing agent quality monitoring, voice of customer analysis, real-time troubleshooting and more. TheLoops platform integrates data from multiple sources to provide insights into customer health, sentiment and usage, and enables automation of processes with low-code support workflows.
The tool is trusted by leading SAAS companies and has been proven to reduce customer churn and number of escalations. Additionally, TheLoops provides visibility into support operations, allowing organizations to gain a comprehensive understanding of their customers in one place. TheLoops platform is free to trial and provides secure data integration, with a range of resources available to help organizations get the most out of their AI for CX platform.
More details about TheLoops
Can TheLoops automate processes?
Yes, TheLoops is capable of automating processes. Its low-code platform enables the configuration of processes and automates resolutions, increasing operational efficiency.
Can you trial TheLoops for free before purchase?
Yes, TheLoops does offer a free trial of its platform. Businesses interested in utilizing the platform can access a free trial before the actual purchase to understand its overall functionality.
How does TheLoops ensure data security?
TheLoops ensures data security by implementing robust security measures to protect sensitive data during integration and storage. Adequate information about the platform’s approach towards data security can be found on their website’s dedicated Data Security section.
What kind of insights does TheLoops provide regarding customer health and usage?
TheLoops provides insights regarding customer health and usage by analyzing customer interactions and scoring each interaction based on revenue at risk, sentiment, and product usage. It integrates data from various sources to provide a broad perspective into customer health and usage patterns aiding in making effective and real-time decisions.
Is there a resource section to help users get the most out of TheLoops?
Yes, TheLoops does have a resource section on their website. It offers a range of resources including webinars, white papers, brochures, and blog posts to help users understand and get the most out of their platform.
How does TheLoops aid in reducing customer churn and number of escalations?
TheLoops aids in reducing customer churn and escalations by integrating product signals and customer data for an outside support tools understanding. Its Escalation Prediction identifies at-risk tickets before they escalate, allowing proactive support delivery. Also, its Impact Analysis scores each interaction based on revenue at risk, sentiment, and product usage facilitating real-time, effective decisions.
