Cohere is an AI-powered platform that provides customer support assistance by finding answers from previous tickets. It uses advanced analytics to identify potential issues and content gaps with customer inquiries, and leverages its large language models to provide accurate and personalized answers.
The platform also offers automation for fast-growing customer service teams, helping them to resolve up to 60% of tickets and improve customer satisfaction. Cohere is further integrated with existing support resources and service desks, allowing customers to instantly turn support articles and past conversations into personalized answers. Finally, its success team works with customers to identify the biggest opportunities for automation and measure and drive ROI.
More details about AI Answers by Cohere
What kinds of companies can benefit from using Cohere?
Cohere can be beneficial for a range of organizations, from consumer software companies to complex B2B products. Leading support organizations have used this platform to achieve industry-leading outcomes in various use cases. A few notable companies that have seen improvement with Cohere include Ramp, Flock Safety, Rippling, and Podium.
Can Cohere help to provide personalized support?
Yes, Cohere aids in providing personalized support at scale. It transforms support articles and past discussions into personalized answers and accurate resolutions. The platform presents customers with personalized communication over any channel that they prefer, making the customer service experience more engaging and satisfying.
How much ticket resolution can be achieved by Cohere?
Cohere is equipped to automatically resolve up to 60% of customer tickets. By leveraging existing support resources, it can provide instant, personalized answers based on previous tickets, providing customers with accurate solutions.
What outcomes can we expect from using Cohere?
Companies using Cohere have reported significant results such as automated resolution of 60% of tickets and increased deflection by 50%. Certain companies have witnessed a 5x ROI. The outcomes are dependent on the specific use-cases and implementation of Cohere’s resources.
What is Cohere?
Cohere is an AI-powered platform that provides customer support assistance by analyzing previous tickets to find relevant answers, automates responses for customer service teams, and personalizes the communication for customers over any channel.
Does Cohere have a dedicated success team?
Yes, Cohere has a dedicated success team. This team works with customers every step of the way, helping to identify the largest opportunities for automation, implementing and optimizing personalized flows with Cohere’s Flowgen AI, and measuring and driving ROI.
