Brainfish is revolutionizing customer support with its AI-powered help center and content platform. It offers instant, accurate answers to customer inquiries, reducing inbound support volume by 20%. With a deflection rate up to 80% and a resolution rate up to 67%, Brainfish streamlines customer service operations.
It requires no configuration, learning from your content as it’s added. The platform supports content migration from various formats and provides powerful analytics to enhance customer service strategies.
Brainfish Features
- AI-Powered Help Center: Utilizes bespoke AI technology to provide accurate, relevant answers instantly.
- Deflection Rate: Up to 80%, effectively reducing inbound ticket volume.
- Resolution Rate: Achieves up to 67%, ensuring most customer issues are resolved.
- Content Migration: Supports importing content from various sources like Zendesk, Freshdesk, and more.
- Customer Scale Understanding: Provides insights into customer concerns at scale.
- Simultaneous Customer Support: Answers more customers at the same time, enhancing customer experience.
FAQs About Brainfish
What is Brainfish?
Brainfish is an AI-driven knowledgebase platform designed to enhance customer support by providing instant, accurate answers to customer inquiries.
How does Brainfish improve customer support?
By using advanced AI technology to analyze help articles, suggest improvements, and generate new content based on prompts, Brainfish reduces inbound support volume and increases resolution rates.
Can Brainfish integrate with existing content platforms?
Yes, Brainfish supports content migration from various formats and platforms such as Zendesk, Freshdesk, Intercom, HTML, Markdown, and PDF.
