Abbot is an AI tool that can help customer-facing teams in Slack to improve their customer experience. This programmable smart assistant monitors and manages shared Slack channels to reduce the time spent juggling notifications and searching through channels.
Abbot can integrate with popular ticketing systems like Zendesk and GitHub, and can be trained on documentation to respond when a customer asks a question on how to do something. In addition, Abbot automatically tags conversations so that users can easily find relevant conversations, and it can provide automatic summarizations and suggested next steps based on what customers are talking about.
Abbot can also run automations from Slack, and users can create and run their own custom scripts in C#, JavaScript, or Python. It comes in two pricing plans: Team and Enterprise. The Team Plan, which costs $49/month per agent, includes conversation monitoring and automated escalations, topic tagging, and activity dashboards and insights, while the more premium Enterprise Plan offers priority support, customizations, and additional integrations.
Overall, Abbot aims to help teams stay on top of customer conversations, improve their responsiveness, and enhance the overall customer experience by automating repetitive tasks and providing easy access to relevant information and data.
More details about Abbot
Can Abbot suggest next steps based on customer conversations?
Yes, Abbot has the ability to suggest the next steps based on customer conversations. This automatic process is designed to enable a smooth workflow by determining the customer’s needs from their discussion and proposing actionable steps based on it.
Can I run automations directly from Slack using Abbot?
Yes, as per their website, Abbot can indeed run automations directly from Slack. This offers the convenience of automating certain tasks without having to switch platforms.
Does Abbot offer the feature to send updates to multiple channels at once?
Yes, Abbot’s Team Plan includes a feature that allows for updates to be sent to multiple channels at once.
How is Abbot ensuring data security?
Abbot’s website states that they prioritize data security by being SOC 2 compliant. This ensures that customers can trust Abbot with their data, knowing it is handled in a secure manner.
