Viff is an AI tool that assists hotels and property managers in generating courteous and contextual responses to guest reviews. It is offered as a Chrome extension that works with all websites and property/reputation management systems and can also be used with emails.
Viff AI learns a hotel’s tone and brand voice from the initial inputs in as little as 20 responses, allowing it to generate consistent and on-brand responses in a single click.
The tool’s proprietary AI model is trained to understand various aspects of a good guest experience, such as food, cleaning, and service. Viff’s responses are designed to be professional and courteous and never say anything a hotel would not want its staff to say.
More details about Viff AI
Can Viff AI handle negative reviews?
Yes, Viff is capable of handling even the nastiest of reviews. It is designed to generate professional and courteous responses irrespective of the review’s tone or content.
What are the benefits of using Viff AI in terms of booking volumes and TripAdvisor ranking?
Using Viff has resulted in significant improvements in both booking volumes and TripAdvisor rankings for its customers. After just six months of consistently responding to all reviews, customers have experienced a 5x increase in booking volumes and a 67% improvement in TripAdvisor ranking.
Does Viff stick to the learned brand voice and tone after training?
Yes, Viff sticks to the learned brand voice and tone after training. Its AI model is trained to consistently generate on-brand responses after learning from the input of just 20 responses.
How does Viff work?
Viff works through a proprietary AI model that is trained to understand various aspects of a good guest experience, such as food, cleaning, and service. The model learns a hotel’s tone and brand voice from initial inputs and uses this knowledge to generate context-appropriate responses in a single click.
