ioni.ai is an AI tool that provides a ChatGPT (Generative Pretrained Transformer) solution for customer support teams. It offers an automated system to help customer support teams resolve tickets faster while reducing costs, and providing more efficient responses to inquiries.
It improves productivity by using auto-responding to increase the number of solved tickets while simultaneously reducing the time customers wait for a response.
This system integrates with many popular CXM (Customer Experience Management) systems with just one click. This tool also includes a suggested auto-reply feature, which automates routine inquiries with just one click.
Using natural language processing, it generates suggested replies that are grammatically correct and aligned with the brand voice. Additionally, Guide AI instructs the AI system to understand the problem, describe tone and style of response to provide extended answers.
More details about Ioni AI
What communication platforms are compatible with the Ioni AI system?
A multitude of popular communication platforms are compatible with the Ioni AI including Salesforce, Slack, Jira, Hubspot, Freshdesk, Intercom, Whatsapp and Zendesk.
How does integrating Ioni AI into our existing CXM system work?
The integration of the Ioni AI into an existing CXM system is quite effortless, requiring only a single click. If you need assistance with any specific platform, Ioni AI provides robust support.
Can you explain how the ‘Suggested Auto-Reply’ feature of the Ioni AI works?
The ‘Suggested Auto-Reply’ function of Ioni AI works by automating routine inquiries. When an agent clicks the Reply button, the AI system generates a suggested reply using the brand voice, which is grammatically correct. The agent can then wholly or partially use these before sending out the response to the customer.
What are the core features of the Ioni AI systems for CXM integrations?
The Ioni AI system offers key features for CXM integrations such as an easy setup that requires just one click to get started. It generates human-like automated responses based on previous tickets and the knowledge base, and significantly reduces customer waiting time by taking over routine inquiries and rapidly closing tickets.
