DocUp is an AI tool tailored to streamline customer support processes and deliver faster responses to customer queries. It optimizes support flow by automatically addressing customer questions, either as a chatbot or integrated into existing support solutions.
The tool enhances customer experience by instantly responding to queries using information extracted from the company’s documentation and content. If further assistance is needed, customers are guided on how to contact the company directly.
To train the AI, users can provide various types of content, including URLs, sitemaps, plain text, and FAQs. While PDFs are not currently supported, they are under development. The AI can swiftly provide replies to customer inquiries, ensuring rapid resolution and minimizing waiting time.
DocUp offers several pricing plans, each including API access, chatbot access, collections, sources, and credits. Customers can begin with a free plan, and a 30-day refund policy is available.
Moreover, the tool provides a chat widget for live customer support on the website. It seamlessly integrates into the company’s support and documentation flow, allowing customers to receive automated replies before contacting the support team directly. Overall, DocUp empowers businesses to optimize their support processes, increase efficiency, and elevate customer satisfaction levels.
