Deflekt.ai is an AI-driven solution tailored to streamline customer support email responses, enabling users to deflect emails before they reach their support inbox, thus optimizing team efficiency.
With Deflekt.ai, users can leverage either their existing AI chatbot or the platform’s built-in AI bot to automatically address incoming emails. Its features include inbox alias for seamless processing, data extraction to fetch answers, and a fallback mechanism for when the tool is inactive or reaches plan limits.
Users can monitor email ingestion and deflection rates through a comprehensive dashboard, while the tool supports various integrations with AI chatbot providers like Mendable, AskAI, and Chatbase. Additionally, users can input URLs or knowledge base sitemaps to harness Deflekt.ai’s built-in AI capabilities.
Deflekt.ai offers flexible plans, ranging from a free option with limited deflections and inboxes to paid plans with enhanced features and higher deflection limits. However, the tool does not provide refunds for canceled paid plans. Moreover, Deflekt.ai supports multiple languages, allowing users to customize reply email templates and integrate with AI providers supporting diverse languages.
Extra information about Deflekt
How are data extraction and answer fetching handled by Deflekt.ai?
By retrieving the text content from incoming emails and making an effort to decipher the customer’s first name from the headers, Deflekt.ai manages data extraction and answer fetching. The customer receives a reply with a disclaimer at the top when the chatbot API is called to obtain a response and source links.
What further features are in the works for Deflekt.ai?
There is talk of features being built for Deflekt.ai based on user feedback, but no particular future features are stated. The plan also mentions language recognition for incoming emails and having a language-specific inbox setting.
What does Deflekt.ai’s inbox alias serve as
The inbox alias in Deflekt.ai is used for automated processing. Each inbox can have an alias and a human destination established up by the user. Emails can be forwarded to or used publicly with the inbox email address. Deflekt.ai stores emails that are received so they can be processed later.
Which other AI services may I use in conjunction with Deflekt.ai?
You can leverage other AI providers like Mendable, AskAI, and Chatbase with Deflekt.ai in addition to your own AI chatbot. Multiple integrations are supported by the tool’s design.
