Survicate is an AI-powered survey tool designed to streamline the collection and analysis of survey data, enabling users to derive insights without feeling overwhelmed by data complexity.
The platform offers various survey types, including email surveys, website feedback surveys, in-product surveys, and mobile in-app surveys, facilitating comprehensive user research and feedback collection.
In terms of data visualization and analysis, Survicate provides key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES), enabling users to measure and monitor customer experiences across different touchpoints.
To enhance the application of insights, Survicate offers integration capabilities with a wide range of everyday tools. Additionally, users have access to a library of over 400 professional survey templates to assist in user research projects.
Survicate regularly updates its features, with monthly releases aimed at driving continuous improvements and advancements in customer insights.
Catering to various user roles including product managers, marketing managers, and customer experience managers, Survicate supports activities such as collecting contextual product feedback, conducting market research, evaluating the customer journey, and measuring customer satisfaction, among other uses.
More details about Survicate
Can you explain the process of setting up email surveys in Survicate?
To set up email surveys in Survicate, users can start by creating a survey from scratch or selecting a template. They then configure settings such as the survey audience and send time before deploying the survey via email. Survicate’s AI collects and analyzes the responses, providing valuable insights.
How to use Survicate’s Net Promoter Score (NPS) feature?
Survicate’s Net Promoter Score (NPS) is a feature designed to gauge customer loyalty, prominently displayed within the survey data analysis. This score is derived from a customer’s willingness to recommend the company or its products/services to others.
How is Survicate powered by AI?
Survicate leverages AI technology to streamline survey analysis by automatically categorizing responses into relevant topics, eliminating the need for manual sorting. Additionally, the AI assists in survey creation; users can provide a brief goal description, and the AI will generate a ready-to-launch survey by selecting appropriate question types. Furthermore, the AI offers template suggestions to help users find the ideal survey template for their specific needs.
Does Survicate have a feature to track Customer Effort Score (CES) and how does it work?
Survicate’s Customer Effort Score (CES) is a metric designed to assess the ease of interaction with a company from the customer’s viewpoint. This score is determined by the customers’ rating of how effortless it was to engage with the company or utilize its products or services.
