Tekst.ai is a powerful AI-driven customer support tool designed to automate and streamline customer service processes. It allows companies to reduce costs and increase productivity by automatically routing incoming tickets and providing sentiment, language and topic detection.
With Tekst.ai, companies can use their existing CRM software to tag, prioritize and route tickets, while also providing Salesforce, HubSpot, Zendesk, Outlook and Zapier integration. Tekst.ai’s AI-driven technology also allows companies to monitor their performance, detect files, and analyze customer support data to ensure the highest quality of service.
Tekst.ai provides companies with a fast, cost-effective solution to deliver better customer service without the need for additional resources. With Tekst.ai, companies can improve customer experience and provide quality support outside of business hours.
More details about Tekst
What exactly does Tekst.ai’s AI-driven technology do?
Tekst.ai’s AI-driven technology is designed to enhance customer support through automation. It can accurately detect sentiment, language, and topic within incoming customer correspondences, route them appropriately, and provide deep data analyses. This technology also enables ticket prioritization, improved response times, and efficient support, even outside regular business hours.
Can Tekst.ai help in prioritizing and routing tickets?
Yes, Tekst.ai has robust features for prioritizing and routing tickets. It automatically tags tickets based on relevance, urgency, language, and sentiment, and then routes them to the appropriate agent for resolution.
What enhancements does Tekst.ai bring to HubSpot service?
Tekst.ai enhances HubSpot service by adding language, topic, and intent labels to tickets. This enables the routing and resolution of cases to be carried out with lower response times, dramatically improving the overall quality of service.
Can Tekst.ai integrate with existing CRM software?
Yes, Tekst.ai can seamlessly integrate with a company’s existing CRM software. This enables businesses to tag, prioritize, and route tickets more efficiently.
What does the custom integration of Tekst.ai involve?
Custom integration with Tekst.ai involves connecting with various other tools or CRMs according to company needs. The aim is to provide smart ticket dispatching tailored to the unique requirements of a business.
