Moveworks is a conversational AI platform designed to automate employee support and maximize productivity. With its advanced large language models, such as GPT-3, Moveworks enables employees to connect with enterprise systems and resolve issues, as well as prevent problems at work. Its automation capabilities can help reduce costs while improving the employee experience.
The platform offers solutions for different teams, including IT, HR, finance, facilities, and employee communications, and can be used for various use cases such as HR service desk, identity access management, IT service desk, IT service management, and knowledge management across many industries. Moveworks provides multiple features, such as employee experience insights, multilingual support, performance dashboards, triage, and integration partners.
Its experiences include answers, approvals, concierge, employee communications, control center, groups access, and software access. Moveworks also offers insights into service desk performance by automatically analyzing unstructured language in ticket data. Moveworks has been trusted by CIOs and employee experience leaders to prioritize high-impact automation projects that uncover insights and optimize service desk performance. It has been named a Leader in the Forrester Wave, Chatbots for IT Operations Q4 2022 Report. Moveworks’ automation solutions are used by many organizations, including Luminis Health, Broadcom, and Stitch Fix.
More details about Moveworks
What features does Moveworks offer for employee support?
Moveworks offers multiple features for employee support, including employee experience insights, triage, and performance dashboards. The Insights function helps understand employee behavior, issues, and trends. The Triage feature smartly categorizes issues and escalates them based on their importance, allowing for effective issue resolution. Performance Dashboards provide a visual representation of the platform’s performance and key metrics. Furthermore, there are also features like Approvals, Concierge, Control Center, Groups Access, and Software Access.
Was Moveworks named a leader in the Forrester Wave report?
Yes, it was. Moveworks was recognized as a Leader in the Forrester Wave, Chatbots for IT Operations Q4 2022 Report. This recognition indicates Moveworks’ robust capabilities and acknowledged success in IT operations automation.
How does Moveworks analyze service desk performance?
Moveworks analyses service desk performance automatically by examining the unstructured language in ticket data. This analysis provides insights into the service desk activities, enabling organizations to better comprehend their issue trends, response times, common problems, and other useful facets of service desk performance.
How does Moveworks use AI to automate tasks?
Moveworks uses AI by implementing advanced large language models, such as GPT-3, to connect employees with enterprise systems and resolve issues. The AI is trained to understand and process unstructured language and problems specific to enterprise workflows. It then generates appropriate responses or solutions to help resolve the issues. This AI-backed automation significantly reduces the need for human interference and the time taken to solve various issues, thereby improving productivity and cost efficiency.
