Cresta AI is an AI-driven contact center intelligence tool that provides self-service, live coaching, and post-call insights to help teams make every customer conversation count. The tool offers various solutions such as Cresta Agent Assist, Cresta Director, Cresta Insights, and Cresta Virtual Agent, designed to help sales, customer service, retention teams, and remote teams or WFH across different industries such as airlines, automotive, finance, insurance, retail, and telecommunications.
With Cresta AI, teams can use real-time insights to drive results, uncover and act on critical business insights, increase agent effectiveness and efficiency, drive efficiency through automation, and more. The tool aims to increase sales efficiency and effectiveness with AI by helping teams build and follow bespoke playbooks that improve business outcomes and narrow the gap between top and bottom performers.
Cresta AI claims to use AI-powered coaching and assistance that makes every agent a top performer, automates repetitive tasks, and finds answers quickly, and continuously learns and improves over time. Cresta AI is a generative AI platform that promises to surface and amplify behaviors that are proven to move the needle.
It provides a suite of intelligent products designed to offer real-time customer intelligence that teams can instantly put into action, AI-enabled coaching, QA, and performance management, and automating only the right use cases while letting people handle the rest. Overall, Cresta AI is a powerful tool for contact centers that want to leverage AI to increase efficiency, effectiveness, and customer satisfaction.
More details about Cresta
Can you explain how the AI-enabled coaching in Cresta AI works?
Cresta AI’s AI-enabled coaching works by providing every agent the assistance they need to perform as a top performer. It offers behavioral coaching to improve agent effectiveness and automates quality assurance processes, enabling faster coaching.
Can you tell me more about Cresta Insights?
Cresta Insights is a functionality provided by Cresta AI that helps to instantly answer critical business questions. This tool can uncover customer trends in real-time and put these insights into action with just a few clicks, therefore improving business decision making process based on real visibility into emerging trends.
How does Cresta AI transform contact centers?
Cresta AI transforms contact centers by providing real-time insights that drive results, uncovering and acting on critical business insights, increasing agent effectiveness and efficiency, and automating tasks. Through its AI-driven approach, it helps contact centers improve their productivity and customer support capabilities.
What is the Cresta AI?
Cresta AI is an AI-driven intelligence tool designed for contact centers. The tool provides self-service, live coaching, and post-call insights for better customer conversations across various business sectors. It promises to increase sales efficiency and effectiveness using artificial intelligence by helping teams build and follow bespoke playbooks that refine business outcomes and lessen the performance gap within the teams.
How does Cresta AI provide real-time customer intelligence?
Cresta AI provides real-time customer intelligence by instantly answering critical business questions and uncovering customer trends in real-time. The insights extracted can be put into action with just a few clicks improving business outcomes.
How does Cresta AI identify the right use cases for automation?
Cresta AI identifies the right use cases for automation by discovering the best conversations to automate. It uses agent best practices to inform chatbot design which helps in only automating the most suitable tasks.
