AI in eCommerce Statistics (2022)

Top AI Statistics in Ecommerce

  • For a smooth experience, 51% of e-commerce businesses employ AI.
  • By 2023, organizations using AI are forecast to see a 25% increase in consumer satisfaction.
  • 90% of organizations that have already used AI said that they use or plan to use AI for sales forecasting in the future.
  • Compared to human customer care agents, the cost of using an AI chatbot is reduced by 30%. This is due to the chatbot’s increased efficiency and availability.
  • According to statistics, 1.4 billion individuals use chatbots globally now, and studies show that using a chatbot significantly enhances sales by 67%.
  • By 2027, 80% of retail executives anticipate that their organizations will use intelligent automation that is driven by AI.
  • To create a smooth user experience for consumers, 51% of e-commerce companies have used automation technology across sales, marketing, and customer care departments.

Market Size of AI in Ecommerce

In the retail business, the value of artificial intelligence is predicted to increase from an estimated USD 1,714.3 million in 2021 to USD 36,462.5 million by 2030 (Precedence Research)

As of the latest research of 2022, the value of artificial intelligence in the retail industry is expected to rise from an estimated USD 1,714.3 million in 2021 to USD 36,462.5 million by 2030 as e-commerce sales are expected to expand by USD 7.3 trillion by 2025.

The market for AI-Enabled E-Commerce Solutions is expected to be valued at 16.8 billion dollars by the year 2030 (InsightAce Analytic)

Based on the most recent market intelligence study by InsightAce Analytics, the worldwide AI-Enabled E-Commerce Solutions Market size was estimated at $3.71 billion in 2021 and is projected to reach $16.8 billion in 2030, registering a promising CAGR of 15.7% from 2021 to 2030.

See also  Top 10 Chief Information Officers in North America

By 2023, it is anticipated that the value of eCommerce transactions conducted through chatbots would reach $112 billion (Juniper Research)

In the present day and age of conversational eCommerce, one method to steer the discussion is to make use of artificial intelligence in the form of “chatbots.”

This is only one of many possible approaches. It is estimated that by the year 2023, the value of eCommerce transactions that are carried out using chatbots will reach $112 billion.

Where is AI Used in Ecommerce?

Consumers as well as enterprises are benefiting from artificial intelligence, particularly in the fields of retail and e-commerce. The introduction of technologies such as conversational chatbots, recommendation systems, automatically produced product descriptions, tailored search, and quicker checkout is only the beginning.

In developing economies, 57% of respondents claim to have implemented AI (McKinsey)

The most typical use of AI in marketing and sales is analytics geared toward improving the customer service experience. As of right now, 57% of all respondents in developing economies claim to have implemented AI, as stated in the research that McKinsey compiled on the subject of AI adoption in 2021.

Recommended Reading:

AI in Business Statistics

By 2030, the market for chatbots will be worth $3.99 billion (Grandview Research)

One of the most popular types of AI to use in eCommerce shops is thought to be chatbots. Grandview Research predicts that the worldwide chatbot industry would grow to $3.99 billion in size by 2030. This indicates that between 2022 and 2030, the market would expand at a CAGR of 25.7%.

By 2025, 75% of Americans will possess a smart speaker, producing $35.5 billion in revenue (Loup Ventures)

The implementation of voice bots has accelerated the development of the digital sales sector in the world’s biggest e-commerce platform. By 2025, 75% of Americans will have a smart speaker; hence there is a probability that e-commerce enterprises may see a breakthrough as more homes adopt this technology.

Upcoming categories in which AI will assist e-commerce enterprises, according to North American and European decision-makers in 2021 (Statista)

See also  How To Start Digital Marketing Agency in 2023 (No Experience)
AI in ecommerce statistics - categories
Categories Share of respondents

Benefits of AI in Ecommerce

In the next few years, AI will alter the e-commerce business, but it is already having an impact in the present. AI plays a significant role in enhancing consumer experiences and developing novel solutions in the e-commerce sector.

Incorporating AI into marketing and sales, according to 79% of respondents, has enhanced company revenue (McKinsey)

According to McKinsey’s research on the status of artificial intelligence, 79% of respondents said that incorporating AI into marketing and sales had enhanced corporate revenue. The gain in income differs, but AI-based marketing strategies enable businesses to produce at least 20% more revenue.

In 2020, Amazon has effectively eliminated 200 million bogus reviews with the assistance of artificial intelligence (Enrico Frahn)

It is essential to filter out bogus reviews, which can be possible with the help of AI. Several companies, like Amazon, use AI to combat paid or bogus reviews.

51% of businesses depend on AI mainly for threat detection, while 75% rely on it for data protection (Statista)

Eighty percent of respondents from the telecom sector claimed that their firm would be unable to respond to threats without artificial intelligence.

AI in ecommerce statistics - reliance on AI in response to cyber attacks
Organizations Share of Organizations

Future of Artificial Challenges in Ecommerce

Over the course of the last several years, artificial intelligence technology has evolved and developed into a strong tool that can increase sales and improve operations. Also, many smaller e-commerce companies are adopting technology with some kind of artificial intelligence (AI) potential.

By the year 2035, it has the potential to increase profitability rates in the wholesale and retail sectors by 59% (Accenture)

According to a survey by Boston Consulting Group, retailers who have adopted personalization approaches have witnessed sales improvements of 6-10%, which is a pace two to three times quicker than other retailers (BCG). According to Accenture’s research, this may potentially result in a 59% increase in the profitability rates of the wholesale and retail sectors by the year 2035.

By 2026, the market for eCommerce recommendation engines will be worth $15.13 billion (Mordor Intelligence)

See also  AI in Business Statistics 2023 [Adoption, Use Cases, Market Size]

Mordor Intelligence emphasized the market’s rising value. The market for eCommerce recommendation engines is anticipated to grow to $15.13 billion in revenue by 2026, based on the company’s analysis.

AI in Ecommerce Stats Wrapping Up

The manner in which business is conducted is changing as a result of the use of AI in the e-commerce sector. Not only does it make buying simpler, but it also lowers expenses and boosts the organization’s top and bottom lines.


  1. E-commerce areas where AI is useful 2021 | Statista. Statista. (2021). Retrieved 27 August 2022, from
  2. What is Artificial Intelligence (AI) & Why is it Important? | Accenture. Retrieved 27 August 2022, from
  3. Recommendation Engine Market Size, Share (2022 – 27) | Industry Forecast. Retrieved 27 August 2022, from
  4. Purdy, M., & Daugherty, P. (2021). Retrieved 27 August 2022, from
  5. Use of AI for cybersecurity by industry 2019 | Statista. Statista. (2022). Retrieved 27 August 2022, from
  6. The State of AI in 2021. (2021). Retrieved 27 August 2022, from
  7. Enrico Frahn, 0. (2021). Amazon deleted 200 million fake reviews in 2020. Notebookcheck. Retrieved 27 August 2022, from
  8. Kinsella, B. (2019). Loup Ventures Says 75% of U.S. Households Will Have Smart Speakers by 2025, Google to Surpass Amazon in Market Share – Retrieved 27 August 2022, from
  9. Chatbot Market Size Worth $3.99 Billion By 2030. Retrieved 27 August 2022, from
  10. Global AI Enabled E-Commerce Solutions Market. (2022). Retrieved 27 August 2022, from
  11. Chatbot Interactions in Retail to Reach 22 Billion by 2023, as AI Offers Compelling New Engagement S. (2019). Retrieved 27 August 2022, from
  12. Solanki, V. Top 5 Ways Artificial Intelligence Is Transforming eCommerce. eLearning Industry. Retrieved 27 August 2022, from,%2C%20marketing%2C%20and%20customer%20service.
  13. Global AI Enabled E-Commerce Solutions Market. (2022). Retrieved 27 August 2022, from
  14. 37 B2B Marketing Statistics for 2022 – 99firms. (2022). Retrieved 27 August 2022, from
  15. Press, G. (2019). AI Stats News: Chatbots Increase Sales By 67% But 87% Of Consumers Prefer Humans. Forbes. Retrieved 27 August 2022, from
  16. Retrieved 27 August 2022, from,seamless%20user%20experience%20for%20customers.
  17. Artificial Intelligence in E-commerce Market Size, Report 2030. Retrieved 27 August 2022, from
  18. Top 10 Trends In Digital Commerce. Gartner. (2019). Retrieved 27 August 2022, from

More Reading

Post navigation