Aivo Conversational AI is a comprehensive solution designed to elevate customer experience automation through its array of omnichannel tools and live agent solutions. At the heart of the Aivo Suite lies AgentBot, a powerful conversational AI-driven chatbot tailored for digital channels.
The suite offers various functionalities, including Live Support, which facilitates omnichannel live chat for agents, and Engage, a tool for crafting WhatsApp campaigns. Studio, a low-code integration designer, empowers seamless integration with existing systems.
Voice, another component of the suite, provides instant solutions through natural phone conversations, while Help offers knowledge microsites equipped with AI-powered search functions.
A noteworthy feature within the suite is Video Conversational AI, currently in beta, which combines hyper-realistic avatars with conversational AI for immersive interactions. Aivo seamlessly integrates with platforms like Genesys and Zendesk.
Across sectors such as banking, commerce, and telecommunications, Aivo’s AI technology excels in generating unique auto-responses and comprehending natural conversations, thereby elevating the overall customer experience.
Businesses leveraging Aivo can orchestrate tailored customer experiences and automate inquiries, ensuring round-the-clock availability across all communication channels.
More details about Aivo
What functionalities does Engage offer in the Aivo Suite?
Engage in the Aivo Suite empowers businesses to effortlessly create WhatsApp campaigns without the need for coding. With this feature, businesses can design and execute WhatsApp campaigns, sending out relevant offers, notifications, and discovering new business opportunities through this popular messaging platform.
How does Aivo leverage AI to enhance customer experience?
Aivo utilizes advanced AI technology to elevate customer experience by comprehending natural conversations and generating unique auto-responses tailored to individual interactions. This personalized approach fosters deeper engagement, ensures round-the-clock availability for customer inquiries, and ultimately enhances satisfaction.
Is Aivo compatible with other platforms?
Yes, Aivo seamlessly integrates with various platforms to enhance its functionality and interoperability. Notable integrations include Genesys and Zendesk, allowing businesses to leverage Aivo’s capabilities within their existing ecosystem, thereby optimizing customer service operations.
What are the key features of Aivo’s Engage for WhatsApp campaigns?
Aivo’s Engage feature for WhatsApp campaigns empowers businesses with easy campaign creation sans coding. Through Engage, businesses can send targeted offers, notifications, and explore new business opportunities via WhatsApp, leveraging the platform’s widespread popularity and accessibility.
