Are you wondering if ChatGPT is the right generative AI tool for your personal, professional, or organizational needs?
In this honest ChatGPT review, I’ll go over the AI model in detail, personally reviewing its features, usability, security, integrations and pricing model.
TL;DR
- Range of features: 8/10. ChatGPT offers a comprehensive range of features and different AI models for various use cases, but responses can be inaccurate or buggy.
- User interface and usability: 9/10. ChatGPT has a Google-like interface that is easy to use and feels like chatting.
- Security measures: 5/10. The platform has standard security features and admin management capabilities but is prone to phishing attacks and data leaks.
- Integrations: 8/10. ChatGPT’s custom GPTs are a good way of connecting ChatGPT to your productivity platforms.
- Team collaboration: 6/10. The AI solution has above-average team collaboration capabilities, but not as good as alternatives on the market.
- Pricing model: 9/10. ChatGPT offers a plan for everyone – from university students to enterprises.
Average rating: 7.5/10.
ChatGPT Overview
ChatGPT is a generative AI model that was built by OpenAI, which finds use cases in content generation, research, programming, and image generation – to name a few.
The platform offers a variety of AI models suited for different needs, such as:
- GPT-4-Turbo – A fast, cheap, and efficient version of ChatGPT with strong reasoning and language capabilities.
- GPT-4 – OpenAI’s most advanced model (before Turbo) with high accuracy and deep contextual understanding.
- GPT-3.5 – A capable but lighter model than GPT-4, offering good performance at a lower cost.
- GPT-4o: The most recent iteration, expanding on GPT-4’s capabilities with the ability to process text, audio, images, video, and various file formats.
- GPT-4o Mini: A smaller version of GPT-4o, likely offering a balance between performance and resource requirements.
ChatGPT is a good option for both professional and non-professional needs – making it a preferred choice for researchers, programmers, financial experts and content marketers.
➡️ I’ve personally and professionally been using ChatGPT ever since it came out. I even have a course on ChatGPT for work that you can check out.
💡 Since the aim is to review ChatGPT in great detail, I’ll be giving my unbiased ratings on the AI platform’s features, interface, security, integrations, and team collaboration features.
Let’s dive deeper into the tool’s core features and use cases: 👇
ChatGPT’s Core Features & Use Cases
Generative AI Platform
ChatGPT lets you use its advanced generative AI platform for business and non-business-related tasks, such as:
- Generate articles and social media content.
- Creating images from prompts.
- Analyzing large data sets.
- Summarizing text and brainstorming information.
- Analyze images and help you write better.
- Generate code and help you understand complex programming concepts.
➡️ You will then get access to a prompt history where you can see previous prompts.
GPTs
ChatGPT gives you access to its GPTs (even if you are on the free plan), where you can discover a wide variety of use cases and versions of the platform.
These GPTs are built for a range of tasks, such as:
- Writing GPTs: Enhance your writing with purpose-built AI models for creating, editing and refining content.
- Productivity GPTs: Design images, create videos, build presentations, and generate PDF files.
- Research and analysis GPTs: Summarize videos, conduct deep research on complex topics, and find data points.
And more.
Create Your Own GPT
What stands out to me about ChatGPT is that it lets you build your custom GPT and share it with your team or the world.
The AI platform lets you create a custom AI model that combines custom instructions, extra knowledge, and any combination of skills.
For example, you can create a custom GPT to perform specific tasks for your job or to generate on-brand images.
Deep Research (New)
ChatGPT has recently introduced its deep research functionality which has been designed to automate complex research tasks.
The AI model conducts in-depth ‘’investigations’’ on the Internet by searching, analyzing, and synthesizing hundreds of sources from text, images and PDFs to complete research tasks that would normally take you hours.
The end result is a professional-grade output, as the tool generates reports suitable for finance, consulting, and engineering use cases.
ChatGPT’s Use Cases
ChatGPT finds its use cases for different professionals with its high trainability and advanced AI models, including:
Content Marketers & SEOs
- Generate article content and train a custom GPT to write like you.
- Generate images with DALL-E.
- Generate social media and advertising copy.
Consultants
- Consultants can use AI tools to automate market research by generating industry trend reports, competitor analyses, and SWOT frameworks.
- Draft client proposals/presentations with tailored talking points, slide content, and data visualizations.
- Simulate negotiation scenarios to refine client communication strategies and risk mitigation plans.
Research & Writing
- Researchers can use AI tools to brainstorm paper topics and generate structured outlines with literature review sections.
- Identify credible sources for specific hypotheses and auto-generate citations in multiple formats.
- Proofread technical documents to improve clarity, fix grammatical errors, and simplify jargon.
Finance & Accounting
- Finance experts can use AI tools to automate financial reporting by generating cash flow summaries, balance sheets, and audit narratives.
- Model forecasting scenarios for revenue projections, cost optimization, and investment risk analysis.
- Draft compliance documentation for regulatory filings and stakeholder communications.
Data Analysis
- Data analysts can use AI tools to clean/transform datasets by generating Python/R code for missing value imputation and outlier detection.
- Surface hidden insights through automated correlation analysis and statistical pattern identification.
- Create visualization prototypes with annotated chart descriptions for dashboards and reports.
Rating: 8/10.
ChatGPT is an AI platform that offers many use cases, customization options, and functionality to power up your operational workflows.
Other reviewers on G2 share the same opinion as me, noting how helpful the platform has been for their organization.
‘’ChatGPT has been the most helpful tool to all of us in our company. Whether it is code generation, simple queries, or data analysis, it’s the best option out there. Sure, DeepSeek is out there, but as of now, ChatGPT is a much more secure option. Saying that we use it for a specific purpose would be an understatement, as it’s basically a better version of Google for us. We use it on a daily for better efficiency!’’ – G2 Review.
The reason why I decided to give it an 8, instead of a 9, is because the platform has its bugs.
Sometimes, if you ask the tool a complicated question or prompt it to search for hand-to-find information, ChatGPT will just crash and refuse to give you an answer.
ChatGPT’s Interface: Is It Easy To Use?
ChatGPT provides a blank canvas-like interface where you can message ChatGPT – which reminds me of Google’s simplicity.
All of your previous prompts are positioned on the left side of the screen with a summarized title of what was discussed.
When it comes to ChatGPT’s GPT gallery, it is easy to find and then select the GPT you would like to prompt and then click on ‘’Chat’’.
Rating: 9/10.
ChatGPT provides its users with a clean Google-like interface that makes it easy to get started with the AI platform and its different models.
Users of the platform also appreciate ChatGPT’s ease of use, noting that using the tool feels like texting.
‘’It is so easy to use, it’s literally just like texting.’’ – G2 Review.
ChatGPT’s Security Measures
ChatGPT provides its Pro and Enterprise users with advanced security measures, including:
- Data ownership and retention control: Your company will be able to retain full ownership of inputs and outputs with admins setting custom data retention periods.
- Military-grade encryption: All data within ChatGPT is encrypted with AES-256 at rest and TLS 1.2+ in transit, meeting SOC 2 Type 1 compliance.
- Granular access controls, including SAML-based SSO for enterprise authentication, domain verification to restrict access, and role-based permissions for features or data.
➡️ Despite that, some vulnerabilities exist in third-party integrations and custom configurations, including:
- Misconfigured GPTs: Custom GPTs with external API access risk leaking proprietary data or enabling phishing campaigns.
- Memory manipulation attacks: Your workspace can be at risk from ‘’SpAIware’’ injections that turn ChatGPT into persistent spyware, exfiltrating data across sessions.
- Data leaks: The platform can expose personal information or critical company information through responses, potentially using such data for training purposes.
I still remember the Samsung ChatGPT leak from April 2023, where 3 employees of Samsung fed ChatGPT critical business information, such as source code and meeting notes to improve productivity – only to end up risking the company’s intellectual property.
Rating: 5/10.
Despite ChatGPT’s compliance and security controls, the platform still lacks autonomous threat response and real-time network behavioral analysis to ensure that your data remains safe.
ChatGPT’s Team Collaboration Capabilities
ChatGPT offers collaboration features for companies looking to adopt AI across their organization with its Team and Enterprise plans.
Your organization can access ChatGPT-4 with a 32K context window and get access to AI platforms with a higher message cap like:
- DALL-E 3.
- Vision.
- Browsing.
- Advanced Data Analysis.
- Deep Research.
You can create and share custom GPTs with your team and build a custom version of the platform for business purposes.
Additionally, the platform lets you get access to an admin console for workspace and team management, as well as early access to new features and improvements.
Inside ChatGPT Enterprise, you will also get access to a comprehensive analytics dashboard, group permissions, and access to the tool’s compliance API.
Rating: 6/10.
ChatGPT offers good team collaboration capabilities that will help you to work alongside your team and other departments in your organization.
ChatGPT’s Integrations (Plug-Ins)
ChatGPT’s integrations (plug-ins) are tools designed to expand the LLM’s capabilities by providing access to up-to-date information, integrate third-party services, and run better computations with the platform.
The platform has introduced plug-ins for code execution, image generation, and third-party apps like Zapier and Wolfram Alpha.
The original plug-in system may not be widely available, but the platform lets you access its custom GPTs, where some of them are connected to other productivity platforms.
You can find the range of integrations inside ChatGPT’s ‘’Explore GPTs’’.
For example, ChatGPT offers a plug-in with Canva that lets me prompt Canva to create Instagram posts or other creative materials.
Rating: 8/10.
ChatGPT provides a satisfactory amount of plug-ins and integrations with other productivity apps that your team might already be using.
In fact, you’d not have to leave the platform if all of your productivity apps for image generation or data analysis were located in ChatGPT’s custom GPT marketplace.
Customers of the platform also seem to be satisfied with the platform’s integrations.
‘’ChatGPT is very easy to use and generates superior quality content for my social media post. I use ChatGPT daily for youtube video script and topics research. It has many plugin integration options they also make workload easy.’’ – G2 Review.
ChatGPT’s Pricing Model: Does It Provide A Good Value For Money?
ChatGPT offers a free-forever plan for its AI model that lets you get access to its generative AI capabilities.
The freemium version lets you use the tool’s custom GPTs and limited access to data analysis, file uploads, vision, web browsing, and image generation.
If you’re looking for a more advanced AI model, then you’ll be looking at ChatGPT Plus, which costs $20/month and adds:
- Access to OpenAI o1-preview and OpenAI o1-mini.
- Access to GPT-4, GPT-4o, and GPT-4o mini.
- Up to 5x more messages for GPT-4o compared to the free plan.
- Access to DALL-E for image generation, and advanced voice mode.
- The ability to create and publish custom GPTs.
And if you’re looking for unlimited access to ChatGPT’s o1, o1-mini, GPT-4o, and voice, you’d need to be on their Pro plan that costs $200/month and adds:
- Access to o1 pro mode, which uses more computing for the best possible answers to your hardest questions.
- Extended access to Sora video generation.
- Access to the platform’s Operator research preview for US users.
If you’re planning on using ChatGPT in your organization, you’d have to be on the tool’s Team or Enterprise plans.
- Team: Starts from $25/month/seat when billed annually, which gives you access to unlimited access to GPT-4o mini and a higher message limit on the other AI models.
- Enterprise: A high-speed access to ChatGPT’s AI models, an expanded context window for longer inputs, enterprise-grade security, and admin controls.
Rating: 9/10.
ChatGPT offers a plan for everyone.
There is a free plan for casual AI users, a Plus plan for professionals, and 2 team plans for enterprises looking to adopt AI.
Recently they’ve added their $200/month, which shook the industry, which is suited for power users of the platform.
What Are Customers Saying About ChatGPT?
Throughout this review, I’ve been going over users’ opinions on ChatGPT – but let’s dive deeper.
TL;DR: ChatGPT’s users like the tools’ trainability and comprehensive range of use cases – from coding to content generation – but are not satisfied with the tool’s restrictions and sometimes inaccurate responses.
What users love:
- The platform is good at understanding context and making use of previous prompts.
- Ideal for a variety of business tasks, such as coding and writing.
- The platform can be trained to write and respond like a human.
ChatGPT unlike other search engines has memory and also understands context making use of the previous prompts which makes it a powerful question-answering system. The upgraded versions also allow you to attach images and videos in addition to just text prompts which is very helpful. A good coding companion. Makes everyday tasks faster and easier. – G2 Review.
Whenever I’m facing writer’s block or seem to be short in time to complete multiple tasks, it comes in great help to give me ideas and or help me organize tasks, and even finish emails. – G2 Review.
Common complaints:
- Both the free and paid plans have limited capabilities and restrictions when it comes to data analysis and image generation.
- The data you receive can be outdated, so it’s worth double-checking the information.
- Asking for highly technical information can result in wrong responses.
‘’The free version has limited capabilities, and even the Plus version has some restrictions, particularly in image generation and data analysis. When working with complex data, the responses occasionally lack accuracy, which can be frustrating.’’ – G2 Review.
Verdict: Is ChatGPT Really Worth It?
So far, I’ve rated ChatGPT:
- Range of features: 8/10.
- User interface and usability: 9/10.
- Security measures: 5/10.
- Integrations: 8/10.
- Team collaboration: 6/10.
- Pricing model: 9/10.
Which gives ChatGPT an average rating of 7.5/10 for me.
To summarize:
ChatGPT is the right choice if you:
✅ Operate alone and are looking for a free AI platform to use, similar to Claude.
✅ Are looking to customize a custom AI model for your professional or organizational needs.
✅ Are looking to adopt AI alongside your organization with ChatGPT Enterprise.
✅ Want to use a variety of other GPTs for different purposes.
ChatGPT isn’t the best option if you:
❌ Want to deploy the AI model on your own data infrastructure.
❌ Want to use different AI models with your organization
❌ Want to have unlimited use of all the platform’s AI models.
Conclusion
ChatGPT has proven to be an incredibly powerful and versatile AI tool. From simple writing tasks to complex integrations with platforms like Gmail and Twitch, it offers a wide range of functionalities that go beyond what most people expect from a chatbot. The free version is a great starting point, but the Plus plan unlocks even more advanced features that make it well worth the investment. Overall, I can confidently say that ChatGPT is one of the best AI assistants available, and its continuous improvements make it a valuable tool for personal and professional use alike.
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