Cognitive Calls is a voice AI platform designed to automate tasks involving voice interactions over the phone or web. The platform facilitates automation of both incoming and outgoing calls, functioning as an AI phone support agent or scheduling mass calls.
Cognitive Calls can be applied across various industries, managing multiple use cases such as customer support, sales, lead generation, and telehealth services. For customer service, the AI can handle inbound calls, answer queries, and route calls to the appropriate department.
In appointment scheduling, it automates voice interactions for scheduling, reminders, and confirmations. It also offers 24/7 technical support, troubleshooting common issues and escalating complex queries to human agents. In the real estate sector, it can manage property inquiries, provide details, and schedule viewings.
In the hospitality industry, it handles room reservations and event planning. Insurance companies can use it for claims processing, policy information, and general support. The tool simplifies RSVP collections and automates sales follow-ups with personalized messages, ensuring timely and effective communication with customers.
It also supports recruiting follow-ups and the debt collection process. In the health sector, automated telehealth check-ins can ensure patient care.
It can also automate reminder calls, generate alerts for critical situations, and function as voice assistants in applications, providing hands-free interactions. Additionally, it enhances learning apps with voice interactions and training programs with role-playing scenarios.
For eCommerce, it assists customers during the shopping process, including order tracking and customer support. In the automotive sector, it enables voice-activated controls for a better user experience.
Lastly, it can be integrated into robots for more human-like interaction and control.
