CX Assist harnesses the power of AI to automate email responses, optimizing efficiency and enhancing customer experience. It delivers personalized, AI-driven email replies tailored to individual clients.
Users can upload their existing knowledge base in various formats, such as txt, csv, doc, or pdf, for the platform’s AI to analyze and extract key insights to empower the email assistant.
Customizable rules, including personality, urgency, and keywords, enable users to assign emails to human representatives or the AI assistant, striking a balance between automation and human interaction. Once the knowledge base is uploaded and rules are set, the potent email assistant takes over, freeing up the user’s team to focus on high-impact activities.
CX Assist boasts a range of features, including custom personas for replies (Sales, Support, Generalist), inbox autopilot to handle unread messages, custom check intervals to control response frequency, ignore lists to exclude specific domains or emails, and auto-assigning specific emails to a human for manual review and response.
The tool facilitates AI training using company content, product documents, and more. CX Assist offers transparent pricing based on the number of emails it responds to per month, with additional features like basic support, premium support, and options for custom volume plans.
It seamlessly integrates with Google email accounts, enabling users to set up and manage their email accounts through the platform and train the AI using their own training materials in multiple formats.
