Deskflow is an innovative employee experience platform tailored for mid-size organizations, driven by advanced conversational AI. At its core is Alfred, an AI assistant trained on the company’s internal knowledge base and seamlessly integrated with HRIS and ITSM systems. Alfred’s mission? To revolutionize productivity by handling repetitive tasks at lightning speed, saving invaluable time for HR and IT teams.
Alfred, Deskflow’s AI powerhouse, boasts a repertoire of over 100,000 responses to common queries and requests, delivering human-like interactions that slash response times and supercharge efficiency. By automating HR and IT support functions, Alfred not only streamlines operations but also liberates the help desk, empowering teams to focus on strategic initiatives.
Deskflow isn’t just about efficiency—it’s about elevating the employee experience. By facilitating effortless communication and rapid access to vital information, Deskflow aims to combat employee churn head-on. With Deskflow in their corner, companies can achieve staggering time savings: up to 90% in employee communication, a 50% reduction in issue resolution time, and a whopping 90% decrease in the time it takes for employees to access critical data.
Alfred isn’t just an assistant—it’s a proactive problem-solver. By automatically generating and assigning tickets, Deskflow ensures issues are swiftly addressed, with tickets intelligently routed to the most qualified agent based on content analysis. With seamless integrations across multiple platforms, Deskflow doesn’t just have access to knowledge—it takes action.
Deskflow isn’t just a platform—it’s a game-changer for organizations striving for operational excellence and unparalleled employee satisfaction. With Alfred leading the charge, Deskflow redefines what’s possible in the realm of employee experience and organizational efficiency.
More details about Deskflow
Can I see a demo of how Deskflow works?
Yes, you are able to view a demonstration of Deskflow. On its website, the business offers the opportunity to schedule a demo.
What kind of tasks can Alfred carry out?
Alfred can do duties like opening tickets on your help desk software on your staff members’ behalf and matching them with the most qualified agent in accordance with the details of the ticket.
What kind of responses does Deskflow’s Alfred AI provide?
Over 100,000 frequently asked questions and requests from agents or staff are automatically answered by Deskflow’s Alfred AI in a way that is human-like, speeding up response times and improving productivity.
Can Deskflow improve customer experiences?
Deskflow may enhance customer experiences by giving staff the greatest possible experience with easy communication and quick access to important data. Since satisfied staff are more likely to provide superior customer service, this indirectly improves consumer experiences.
