DigitalGenius is an AI-powered eCommerce platform that uses Conversational and Generative AI to automatically resolve customer service queries, and answer pre-purchase questions. It is built specifically for eCommerce and retail businesses and deflects repetitive queries away from customer service agents, allowing them to focus on more complex issues and ensuring customers get an answer faster.
DigitalGenius can answer questions across any text-based channel including email, chat, social media and SMS, and is used by companies such as On Running, Brooks Brothers, Emma Sleep, G-Star Raw, Skullcandy, and Quiksilver.
The platform integrates with eCommerce, helpdesk and carrier systems such as Zendesk, Freshdesk, Salesforce Commerce Cloud, Shopify and others. It comes with a built-in dashboard for analytics and reporting. It is customizable to match the brand of the business and is multi-lingual and cross-channel.
Retailers who use DigitalGenius can automatically resolve “Where Is My Order”, returns, refunds, product advice, product recommendations, FAQ, damaged or missing items and many other tickets without any human involvement. This allows customers to get answers 24 hours a day, and helps customer service agents to focus on more complex issues.
Benefits of using DigitalGenius include: improved Customer Satisfaction, reduced ticket resolution time, customer wait time, and fully automated ticket resolutions. They can also see the pre-purchase journey improved with product advice (e.g. sizing and fit), product recommendations (e.g. the right product for a particular use), and FAQ answering (e.g. do you ship to my location).
The platform offers a fully managed implementation with support from product experts. DigitalGenius is an AI solution that learns and evolves from every interaction within the customer network to provide seamless customer experience.
More details about DigitalGenius
Can DigitalGenius handle order-related queries?
Yes, DigitalGenius can efficiently handle order-related queries. It can automate responses, update courier, CRM and CMS information, and manage order cancellations, resulting in more efficient and faster customer service.
What is DigitalGenius?
DigitalGenius is an AI-powered eCommerce platform specifically designed to automate customer service processes, enhance the customer experience, and reduce costs. It uses AI to automate responses to common customer queries and identifies issues proactively. Notable for its customization options, multilingual and cross-channel support, and integration capabilities, DigitalGenius is used by leading retail businesses.
What type of integrations does DigitalGenius offer?
DigitalGenius offers out-of-the-box integrations with eCommerce and carrier systems. This allows the platform to seamlessly become a part of the existing operational structure, enhancing the efficiency of customer service processes.
How does DigitalGenius learn and evolve with customer interactions?
DigitalGenius learns and evolves from each interaction within the customer network. This ongoing learning process enables the AI to continually improve its efficiency and effectiveness, delivering a seamless customer service experience and helping businesses retain their customers.
