EdgeTier stands out as a cutting-edge real-time AI software designed to revolutionize customer engagement by monitoring conversations and providing actionable insights to enhance the overall customer experience. By leveraging advanced AI technology, it equips customer engagement teams with the tools they need to optimize efficiency and elevate agents to star status.
The software’s real-time analytics capabilities enable teams to swiftly respond to changes and trends, ensuring proactive engagement with customers. Key features include Sonar, which detects real-time trends to facilitate rapid response to customer communications, and Index, which enables flexible meaning-based search and tagging to extract insights from unstructured data.
Additionally, Coach provides comprehensive performance analytics to enhance agent effectiveness, while Assist delivers personalized prompts to expedite response times. Trusted by industry leaders, EdgeTier has demonstrated its effectiveness in unlocking the customer reality, driving retention, and enhancing overall customer experience for companies like Abercrombie & Fitch, CarTrawler, and Codere Online.
Compatible with leading industry platforms such as Salesforce, LivePerson, Zendesk, and Kustomer, EdgeTier seamlessly integrates with existing software stacks, ensuring smooth implementation and workflow continuity. Its multilingual capabilities enable organizations to operate across languages, time zones, and cultures, further enhancing its versatility and applicability.
With galaxy-class scalability, EdgeTier processes millions of messages daily, ensuring real-time communication and analysis. It offers off-the-shelf efficiency and insights, making it particularly valuable for contact centers with sizable agent teams.
In summary, EdgeTier empowers customer engagement teams with advanced AI capabilities to drive efficiency, responsiveness, and ultimately, customer satisfaction.
