Salesforce Einstein is an AI software designed to transform customer data into actionable business insights. It empowers users to personalize customer interactions through AI-generated emails, conversations, and offers based on real-time data.
This software delivers insights across various departments including sales, service, marketing, and commerce, seamlessly embedded within the workflow to enhance productivity. With intuitive low-code tools, users can create custom predictions and recommendations without the need for data scientists.
Salesforce Einstein powers Customer 360, a solution that integrates customer data from different departments, offering a comprehensive view of the customer journey. In sales and CRM, it guides sellers from prospect to close and facilitates accurate forecasting with real-time data.
For service, Einstein boosts agent productivity, personalizes every customer interaction with built-in AI, and scales service across channels with Einstein bots. In commerce, it accelerates business growth by providing intelligent product recommendations, customized product sorting, and relevant search results.
Overall, Salesforce Einstein caters to businesses seeking AI-driven insights into customer behavior, thereby enhancing productivity and driving sales growth.
