Forethought’s generative AI platform, SupportGPT™, is designed to automate customer support processes, making them more efficient and cost-effective. The platform uses large language models (LLMs) to accurately predict customer inquiries and provide relevant responses quickly and accurately.
The platform offers several features, including Solve, which automates answers to common questions across any channel; Triage, which enriches cases with sentiment and intent, then prioritizes and routes them based on urgency; Assist, which harnesses the power of generative AI to empower agents with relevant knowledge and suggested responses; and Discover, which helps companies measure ROI, identify and resolve gaps, and track performance in real time. Forethought’s generative AI is designed to streamline customer service across any industry, including e-commerce, SaaS, FinTech, and more.
More details about Forethought
What is the functionality of the Assist feature in SupportGPT?
The Assist feature in SupportGPT harnesses the power of generative AI to ramp agents faster and empower them with relevant knowledge and suggested responses. This aids in higher agent productivity and faster response times.
How does the Discover feature in SupportGPT help track performance and ROI?
The Discover feature in SupportGPT uses generative AI to recommend and optimize workflows. It tracks performance and ROI in real-time and aids in instantly improving time to resolution and lowering support costs.
How can SupportGPT help reduce the time to resolution for customer queries?
SupportGPT helps reduce time to resolution for customer queries by using generative AI to automate answers to common questions, prioritize and route based on urgency, and provide agents with relevant knowledge and suggested responses swiftly.
What is SupportGPT™?
SupportGPT™ is Forethought’s generative AI platform designed to automate customer support processes. It uses large language models (LLMs) to accurately predict customer inquiries and provide relevant responses efficiently and accurately.
Does Forethought offer any customer success stories or case studies?
Yes, Forethought does provide customer success stories. These can be found under the ‘Customers’ section on their website.
Can SupportGPT be used across different industries?
Yes, SupportGPT can be utilized across different industries. It streamlines customer service in sectors ranging from e-commerce to SaaS, FinTech, and more.
