Parabolic is an AI-driven customer support assistant engineered to expedite ticket resolution. It seamlessly integrates with existing ticketing software like Intercom, Zendesk, and Helpscout, leveraging user support data.
Capable of discerning user intent, Parabolic auto-drafts responses, both generic and customer-specific, streamlining interactions. It adeptly manages multiple exchanges, incorporates upsells and cross-sells based on customer needs, auto-categorizes incoming queries, and indexes all past responses.
Moreover, Parabolic excels at addressing seldom-asked questions (RAQs), finding matches in past conversations or knowledge bases. Parabolic Intel Corp. provides comprehensive policies including privacy, terms of service, and transparent pricing for its AI assistant.
More details about Growparabolic
What ticketing software is Growparabolic compatible with?
Growparabolic is specifically engineered to seamlessly integrate with various existing ticketing software, including but not limited to Intercom, Zendesk, and Helpscout.
How does Growparabolic speed up ticket resolution?
Growparabolic accelerates ticket resolution by leveraging AI to discern user intent and automatically draft responses. It goes beyond specific keywords, extracting the user’s true intent to establish matches in past conversations or knowledge bases, and proposes appropriate responses. Moreover, it categorizes incoming questions for streamlined triage and adeptly navigates multiple back-and-forth conversations, resulting in significant time savings in resolving customer tickets.
How does it detect a user’s intent?
Growparabolic excels in detecting a user’s intent beyond specific keywords. It prioritizes the overall context and intent of the message, enabling a deeper understanding of the user’s true needs. This approach empowers Growparabolic to draft responses that are more tailored and appropriate to the user’s inquiries.
Does Growparabolic provide a demo?
Yes, Growparabolic offers a demo feature that users can directly sign up for from their website.
