Meet Idiomatic, the forefront customer intelligence platform harnessing the power of artificial intelligence to decode and translate customer feedback into a comprehensive “voice of the customer” profile.
By meticulously analyzing customer feedback from various touchpoints, Idiomatic uncovers pain points, drivers, and sentiment, offering invaluable insights to customer support, experience, and product teams. Its tailored AI algorithms delve into the essence of customer feedback, eliminating the need for generic text analytics or manual scrutiny.
From customer support interactions to app reviews and social media posts, Idiomatic scours diverse data sources to paint a holistic picture of customer sentiment and preferences.
Key features include customizable data labels for easy categorization, AI-generated summaries of ticket groups, bespoke sentiment analysis models, and the ability to create and monitor distinct user segments.
Additionally, Idiomatic facilitates automated ticket routing and escalation based on issue severity, enables the creation and distribution of customized reports on customer issues, and provides insights into the fully-loaded cost per ticket across various help desk channels, customer segments, and issues.
With these robust features, businesses can optimize support operations, reduce costs, and enhance product satisfaction, positioning themselves for sustained success in the competitive landscape.
More details about Idiomatic
Does Idiomatic have custom data labels?
Yes, Idiomatic offers personalized data labels arranged in clearly defined categories. By bridging the communication gap between customers and enterprises, this facilitates the identification of trends and the acquisition of current information.
What kind of data does Idiomatic analyze?
All forms of customer feedback are analyzed by Idiomatic, including buzz on social media, product reviews, app evaluations, surveys, and customer support conversations.
What is Idiomatic used for?
Customer feedback is analyzed using Idiomatic. It is a customer intelligence platform that looks at many contact sources and uses artificial intelligence (AI) to determine the drivers, sentiment, and pain areas of the consumer. It is intended to help product, customer experience, and customer support teams by efficiently leveraging current user feedback to improve operational, service, and product advancements.
How does Idiomatic aid in operational developments?
Idiomatic provides a thorough examination of client input, which helps with operational changes. Decisions about product upgrades, customer service enhancements, and operational changes can be guided by the insights obtained from this investigation.
