Kodif is a user-friendly low-code CX platform designed to empower non-technical teams in building robust customer experience (CX) flows, conducting tests, and running experiments without the need for coding skills. Powered by advanced AI technologies such as GPT-4 and ChatGPT, it offers AI capabilities for automating customer support processes. The platform features an AI Agent Assistant, self-service options, and customizable workflows to enable agents to deliver consistent and error-free customer service, leading to improved CSAT scores, reduced onboarding time, decreased handle time, and higher deflection rates.
Kodif caters to specific use cases such as Refund, WISMO, Proactive Outreach, Subscription Management, and Risk & Fraud Prevention. Its guided automated workflows assist agents in prioritizing high-value customers and addressing critical issues efficiently.
Ensuring data security is a top priority for Kodif, with measures including HIPAA compliance and AICPA SOC certification. The platform highlights significant achievements, including a 25% reduction in average onboarding time, 40% decrease in average handle time, 30% increase in average deflection rate, and a remarkable 93% boost in average CSAT for self-service interactions.
Kodif provides insightful case studies featuring successful implementations with Byte, Reservebar, and Good Eggs, demonstrating real-world effectiveness. Users can easily book a demo and access contact information via email or phone. Additionally, the platform employs essential and tracking cookies to gain valuable insights into user interactions.
More details about Kodif
How does Kodif contribute to increasing CSAT for self-service?
Kodif significantly enhances CSAT for self-service by streamlining workflows, minimizing errors, and improving the overall customer experience. According to Kodif’s data, it has achieved an impressive 93% increase in average CSAT for self-service interactions.
Can I use Kodif without any coding skills?
Absolutely. Kodif is specifically designed for non-technical teams, enabling them to create powerful CX flows, conduct tests, and run experiments without any coding expertise.
How can I get in touch with Kodif?
You can reach out to Kodif by emailing [email protected] or calling +1 (478) 570-7804. These contact details are readily available on their website for easy communication.
What measures does Kodif implement for risk and fraud prevention?
Kodif employs contextual customer data and anti-fraud rules with customizable templates to effectively prevent risk and fraud in self-service interactions. These measures ensure a secure and trustworthy customer experience.
