Lang AI is an AI tool dedicated to enriching customer experiences (CX) by extracting detailed insights from customer interactions. It simplifies data operations by providing tailored AI for real-time CX insights that cater to the intricacies of individual businesses. Through Lang AI, businesses can establish reliable AI workflows and make well-informed decisions supported by precise insights.
Beyond traditional chatbots, Lang AI automates intelligent triage for complex requests and offers granular tagging with categories customized to suit the specific needs of each business. It also assists in enhancing chatbot performance by identifying emerging contact reasons and enabling automated discovery of new topics within data streams.
Emphasizing data privacy and security, Lang AI seamlessly integrates with various helpdesk platforms such as Zendesk, Salesforce, and Freshworks while complying with SOC2, HIPAA, and GDPR regulations. This ensures that businesses maintain control over and transparently manage customer data.
By streamlining operational processes and focusing on strategic initiatives, Lang AI empowers businesses to optimize CX teams and enhance response times, ultimately fostering stronger customer relationships and driving business growth.
More details about Lang AI
Which helpdesk platforms is Lang AI able to integrate with?
Lang AI can seamlessly integrate with a variety of helpdesk platforms, including Zendesk, Salesforce, Freshworks, and others. This flexibility enables businesses to utilize Lang AI within their existing support infrastructure.
What function do proactive alerts serve in Lang AI?
Proactive alerts in Lang AI serve as immediate notifications for escalating topics. They provide real-time warnings or prompts for potential situations that require attention, allowing businesses to respond promptly to changes in trends and enhance the customer experience.
How does Lang AI help control customer data?
Lang AI ensures control over customer data by prioritizing privacy and security. It is designed to offer control and transparency when handling customer data, and it complies with various data protection laws to ensure maximum security.
What functions do the Lang Data Operations, Lang Optimize, and Lang Predict products serve?
- Lang Data Operations: Simplifies data operations by providing real-time CX insights.
- Lang Optimize: Focuses on reducing operational bottlenecks and optimizing CX teams by concentrating on strategic areas.
- Lang Predict: Enables intelligent predictions based on extracted granular insights, enhancing decision-making processes.
