Lucidya stands out as a social media analytics tool tailored specifically for Arabic language markets, with added capabilities for English data analysis. Leveraging artificial intelligence (AI) and big data solutions, Lucidya empowers businesses with comprehensive insights into various facets of digital marketing and overall business performance.
Its diverse range of features encompasses customer experience management (CXM), market research, benchmarking, crisis management, and product development. Lucidya offers specialized functionalities like Lucidya Engagement, Lucidya Social Listening, Lucidya Omnichannel, Lucidya Survey, and Lucidya CDP.
Lucidya Engagement is crafted to enhance customer service interactions, while Lucidya Social Listening enables businesses to tap into conversations, opinions, and sentiments across social media platforms, news sites, and blogs.
The Omnichannel and CDP aspects of the tool pave the way for multi-channel customer engagement and personalized experiences. With its adaptable nature, Lucidya caters to a wide array of sectors including telecommunications, financial services, healthcare, automotive, and government consulting, among others.
