Lyro, developed by Tidio, is an AI-driven chatbot tool designed to transform customer service for small and medium businesses. With Lyro, businesses can scale their support capacity without the need for additional hiring.
Responding to customer inquiries with an average time of under 15 seconds, Lyro outpaces human agents, who typically take around 2 minutes to respond. By addressing up to 70% of common customer questions, Lyro allows human agents to focus on more complex issues.
Utilizing data from support content, Lyro provides accurate responses and can be updated in real-time to minimize the risk of providing incorrect answers. During peak periods, Lyro can handle multiple customer inquiries simultaneously, ensuring prompt responses to all.
With the ability to remember past interactions, Lyro delivers detailed responses based on context. Integration with helpdesk solutions like Gorgias, Intercom, and Zendesk is seamless through Lyro Connect, facilitating collaboration with existing support systems.
Activating Lyro is simple and doesn’t require training. It can offer personalized assistance to customers around the clock with just a single click. Lyro plans include both free and paid options, with every Tidio account starting with 50 free Lyro conversations. Custom limits and pricing are available based on specific needs, and users can inquire about custom Lyro plans for personalized quotes.
More details about Lyro
Can Lyro create support content for me?
Yes, Lyro offers the capability to create support content. Its implementation process is quick and straightforward. Once activated, you can either share your existing support content with Lyro or allow Lyro to generate it for you. With this feature, your Lyro-powered support system can be up and running in no time.
How many free Lyro conversations does a Tidio account start with?
Each Tidio account begins with 50 complimentary Lyro conversations. This enables businesses to test the AI chatbot and witness firsthand how it enhances customer support interactions.
What plans and pricing does Lyro offer?
Tidio offers 50 free Lyro conversations for every account, with custom limits available based on individual needs. The Lyro plan provides unlimited support at different price points. For Lyro conversations beyond the free limit, pricing starts at $39 for 50 conversations, $75 for 100, $110 for 150, and $140 for 200.
How does Lyro minimize the probability of providing false answers?
Lyro reduces the risk of offering inaccurate responses by solely relying on the information within your support content. This approach ensures that its answers are grounded in the approved and available data, significantly lowering the likelihood of erroneous or irrelevant responses.
