Netomi’s AI customer service tool stands out as a cutting-edge platform, transcending traditional chatbots to deliver automated support and service to enterprise-level businesses. Its primary objective is to uphold and nurture the customer relationships that businesses have painstakingly cultivated. Achieving this, the tool adeptly resolves up to 80% of routine customer queries in real-time.
Netomi’s AI customer service suite comprises a diverse array of products, spanning conversational AI, email resolution, chat interfaces, and webforms. The tool boasts remarkable capabilities, purportedly amplifying support team capacity by a factor of 5 while achieving an impressive 90% ticket resolution rate. Moreover, it accommodates customer support in over 100 languages, catering to diverse global audiences.
A standout feature of the tool lies in its seamless integration with various customer communication software and backend business systems. This integration facilitates comprehensive conversational channel alignment with existing platforms, ensuring a cohesive and efficient customer service experience.
At the heart of Netomi’s solution is its AI system, driven by deep learning technology. This system crafts a bespoke customer intent model by leveraging historical context and real-time sentiment analysis, ultimately aiming for elevated customer satisfaction levels.
Furthermore, the AI operates in two distinct modes: autopilot and co-pilot. In autopilot mode, it functions as an autonomous agent, swiftly resolving queries, while in co-pilot mode, it collaborates with human agents, optimizing workflow efficiency.
Lastly, Netomi’s conversational AI-powered solution excels in offering omnichannel conversation capabilities. Customers can seamlessly engage via email, chat, messaging, voice, and SMS, ensuring a holistic and adaptable communication approach.
More details about Netomi
Does Netomi provide real-time solutions to customer queries?
Absolutely. Netomi excels in delivering real-time solutions to customer queries, boasting an impressive ability to automatically resolve up to 80% of routine inquiries instantaneously.
What specific features does Netomi offer?
Netomi offers a comprehensive suite of features tailored to enhance customer service. These include cutting-edge conversational AI capabilities for automated query resolution, a user-friendly chat interface, efficient email resolution, versatile web forms, and extensive channel support spanning email, chat, messaging, voice, and SMS. Moreover, Netomi incorporates proactive intelligence and predictive emotional sentiment analysis, enriching the customer experience with personalized interactions.
What is autopilot and co-pilot mode in Netomi?
Autopilot and co-pilot modes in Netomi delineate the AI’s roles within customer service operations. Autopilot mode empowers the AI to function autonomously, swiftly resolving customer queries. Conversely, in co-pilot mode, the AI collaborates with human agents, offering drafted responses or insightful suggestions that agents can either confirm or utilize to make more informed decisions.
Is Netomi a multilingual tool?
Absolutely. Netomi is adept at providing customer support in over 100 languages, underscoring its capacity to engage and support customers across diverse linguistic landscapes. This multilingual capability significantly broadens Netomi’s reach and effectiveness in serving global clientele.
