Risotto is an AI-powered tool designed to streamline IT support within Slack, serving as an AI help desk that automates ticket management, answers common queries, and handles software requests.
Risotto AI primary goal is to boost IT productivity while ensuring secure operations. Key features include automated ticket creation, routing, workflows, support in both direct messaging and public channels, and seamless synchronization with your preferred ticketing system.
It also has the capability to learn from your existing knowledge base and past tickets, enabling it to effectively address recurring questions. Risotto automates software access approval workflows and provides time-based access, adding an extra layer of security.
The tool integrates with identity providers like Okta and Google Workspace, and supports popular knowledge stores such as Notion and Confluence. With its continuous learning feature, Risotto can handle access requests using natural language, further enhancing IT security.
In essence, Risotto AI is designed to save time and money, improve security, and enhance the employee experience by reducing the need for constant human intervention in routine IT tasks.
