SearchUnify is a unified cognitive platform designed to enhance customer support and self-service experiences. It offers various features including enterprise search, insights engine, and AI-powered apps. The platform utilizes artificial intelligence to enable businesses to provide better customer support and improve self-service capabilities.
SearchUnify’s platform includes multiple components such as connectors, artificial intelligence, LLM integrations, search analytics, search tuning, security, and faceted search. These features help organizations optimize their search functionality and gain valuable insights from search data.
SearchUnify offers solutions for various use cases including support, self-service, communities, knowledge management, knowledge-centered service, customer success, marketing, fraud detection, HR, and intelligent digital experiences. This wide range of solutions caters to different industries such as banking, e-commerce, education, healthcare, high tech, insurance, learning and training, manufacturing, and pharmaceuticals and life sciences.
The platform also offers a range of products to enhance search capabilities, including Cognitive Search, SUVA (SearchUnify Virtual Assistant), Knowbler (Knowledge Enabler), Escalation Predictor, Agent Helper, and Community Helper. These products leverage AI technologies to provide intelligent search, virtual assistant functionality, and predictive capabilities.
SearchUnify provides a resource center with e-books, webinars, videos, and success stories to help businesses learn more about the platform and its capabilities. Overall, SearchUnify aims to empower organizations with powerful AI tools to improve customer support, enhance self-service options, and gain valuable insights from their search functionality.
More details about SearchUnify
What is Knowbler in SearchUnify?
Knowbler is a product offered by SearchUnify. It is referred to as a ‘Knowledge Enabler’ as it leverages AI and cognitive search technology to enhance knowledge sharing and consumption across organizations. Knowbler helps identify and bridge content gaps to bolster customer support services.
What security features does SearchUnify offer?
SearchUnify provides robust security features. Ensuring data safety and compliance, SearchUnify’s platform maintains rigorous privacy and security standards with features like reliable user authentication, rigorous access controls, data encryption, and monitoring of all system activities.
What types of resources does SearchUnify provide?
SearchUnify provides a resource center with e-books, webinars, videos, and success stories. These resources are designed to help businesses understand and better utilize the platform and its various features and applications.
What is SearchUnify’s AI-powered Virtual Assistant?
SearchUnify’s AI-powered Virtual Assistant, known as SUVA, leverages AI technologies to provide intelligent responses to user queries in real-time. SUVA can answer FAQs, provide product or service information, assist with checkouts, bookings, and a whole lot more. This enables organizations to provide instant, 24/7 support to their customers, thereby enhancing customer experience and satisfaction.
How can I use SearchUnify for HR use case?
SearchUnify offers solutions designed to revolutionize the HR experience. These AI-driven capabilities streamline HR processes, provide personalized experiences, automate mundane tasks, and offer effective decision-making tools. They ensure quick resolutions and assist in the creation of a digital HR platform that is efficient and user-friendly.
What industries does SearchUnify cater to?
SearchUnify caters to a wide range of industries which include banking, e-commerce, education, healthcare, high tech, insurance, learning and training, manufacturing, and pharmaceuticals and life sciences.
