Sierra is a conversational AI product designed to revolutionize customer service. Its AI agents leverage language processing and human-level reasoning to provide empathetic and authentic customer support intuitively.
Sierra understands context, jargon, and typos, adapting to each customer’s specific needs and emotions. It offers responsive and inclusive support in the user’s preferred language.
Beyond answering questions, Sierra’s AI agents can take real-time actions to resolve customer issues, including processing exchanges, scheduling deliveries, updating subscriptions, and changing reservations.
When a problem cannot be solved, Sierra prepares a detailed summary to facilitate effective and efficient escalation management by customer service teams.
Sierra ensures 24/7 service, scalability during high-demand periods, and continuous updates to stay current with new products or policies.
The AI agent continuously learns from interactions to improve performance. Sierra also includes built-in quality assurance workflows, tagging, and categorizing each conversation for tracking and optimization.
Designed with a focus on trust, security, and compliance, Sierra’s AI agents access user record systems in a predefined and controlled manner, adhering to established policies and security procedures.
More details about Sierra
How does Sierra adapt to each customer’s specific needs and emotions?
Sierra utilizes advanced language processing and human-level reasoning to understand and adapt to each customer’s specific needs and emotions. It attentively grasps the nuances of conversations, including context, jargon, and typographical errors, thereby enhancing the quality and effectiveness of each interaction.
How does Sierra ensure it adheres to established policies and security procedures?
Sierra adheres to established policies and security procedures by strictly controlling how it accesses user record systems. Interactions are predefined and controlled, ensuring that AI agents comply with company rules and security standards at all times.
How does Sierra handle situations when it is unable to solve a problem?
When Sierra encounters an unsolvable problem, it gathers crucial information and prepares a detailed summary. This summary is then transferred to customer service teams, ensuring efficient escalation management.
How does Sierra ensure customer data privacy?
Sierra ensures data privacy by exclusively using company data for its operations and not for training other models. Personally identifiable information is automatically encrypted and masked, following industry best practices to enhance privacy protection.
