SnapCall is an innovative customer interaction platform, primarily aimed at elevating the user experience through video-based solutions. It offers diverse interaction methods, notably SnapCall Assist for asynchronous issue resolution, SnapCall Instant for immediate engagement, and SnapCall Booking for planned calls.
Key features include enabling customers to demonstrate their problems via video clips, alongside the capability for support teams to enter live video calls with customers, all without the need for any preliminary setup.
Incorporating video clips and live calls into current workflows allows for a visual elucidation of customer issues, providing support agents with a clear, contextual view. This approach significantly reduces unnecessary communication and accelerates the resolution process.
SnapCall utilizes AI-driven video analysis to convert visual information into actionable insights, aiding support teams in providing prompt resolutions.
The platform is crafted for smooth integration with leading services like Zendesk, Salesforce, and ServiceNow. It also ensures stringent data security and client confidentiality with encrypted video and data storage mechanisms.
More details about SnapCall
How can I record and send video clips of issues to the support team via SnapCall?
SnapCall makes it straightforward for users to document and share videos of any issues with the support team. All they need to do is utilize the platform’s recording function to capture their issue and then directly transmit the footage to the support team for assistance.
How does SnapCall assist in real-time customer engagement?
SnapCall Instant enhances customer interaction by offering real-time support with instant live video calls, ensuring customers receive prompt and direct assistance.
What does SnapCall Instant do?
SnapCall Instant streamlines customer interactions by enabling support teams to instantly connect with customers via live video calls, offering essential support in real-time.
How does SnapCall’s video-based solution improve the customer support experience?
SnapCall’s video-based approach enhances customer support by providing immediate visual clarity on issues, leading to quicker problem-solving. The incorporation of video communication and AI-driven video analysis streamlines the support process, minimizing communication difficulties and markedly accelerating the resolution of issues.
