Staircase AI is a customer intelligence platform that helps uncover churn risks and growth opportunities. It uses AI to analyze millions of customer interactions and turn them into actionable insights. It provides an automated way to detect customer sentiment and relationship risks, helping Customer Success teams to be proactive in responding to customer needs.
Staircase AI integrates with all communication channels, such as email, Slack, tickets, calls, and product usage, to give users a comprehensive view of their customer base. It also provides a live journey map to visualize customer experience and identify blind spots.
The platform is designed with security in mind, offering certifications and advanced policies to ensure customers’ privacy and safety. Staircase AI is trusted by global Customer Success teams and has been praised by customers for its ability to detect customer sentiment, prevent situations from escalating and uncover new growth opportunities.
More details about Staircase AI
What is Staircase AI?
Staircase AI is a customer intelligence platform primarily aimed at analyzing customer interactions for actionable insights. It uses AI-backed technology to analyze millions of customer communications, detects customer sentiment and risks, and assists in unveiling churn risks along with growth opportunities.
Is Staircase AI suitable for global Customer Success teams?
Yes, Staircase AI is suitable for global Customer Success teams. It is trusted by these teams for its capability to analyze customer interactions, detect sentiment, and unveil churn risks and growth opportunities.
Can Staircase AI prevent situations from escalating?
Yes, Staircase AI can prevent situations from escalating. By analyzing data and detecting customer sentiment in real time, Staircase AI identifies potential issues before they become problems, allowing businesses to proactively address customer concerns and prevent situations from escalating.
Does Staircase AI offer any certifications for security?
Staircase AI offers advanced security policies that ensure customers’ privacy and safety. However, specific certifications for security are not directly mentioned on their website.
Who can use Staircase AI?
The platform is designed for various users in a business such as Customer Success Leaders, Customer Success Managers, Sales Leaders and those in Professional Services. It helps them to predict and prevent customer churn, discover growth, expansion opportunities and provides hands-free health scores.
How does Staircase AI detect customer sentiment?
Staircase AI uses an AI-powered technology that analyzes real-time data from multiple communication channels like email, chat, and calls to detect customer sentiment. It can uncover insights about what customers are saying and how they are feeling.
