SupportGPT™, developed by Forethought, is a cutting-edge generative AI platform tailored for customer support, harnessing the capabilities of OpenAI’s Large Language Models to deliver dynamic, human-like responses.
This innovative platform customizes its models based on a company’s conversational history, streamlining workflow discovery, pinpointing support coverage gaps, and reducing case volume by generating new knowledge articles.
SupportGPT™ furnishes agents with fully-formed suggested responses contextualized to each ticket, driven by generative AI. It’s an ideal solution for organizations seeking to elevate customer support through intelligent automation, bolstered efficiency, and heightened accuracy.
With seamless integration into a company’s conversation history and industry-specific workflows for sectors like e-commerce, SaaS, FinTech, and travel, SupportGPT™ offers tailored solutions.
Forethought’s generative AI platform doesn’t just stop at automating responses; it also generates proactive insights, predicts and prioritizes tickets, and seamlessly integrates with popular support platforms like Salesforce, Zendesk, and Freshdesk for comprehensive customer support management.
By harnessing the power of generative AI, SupportGPT™ revolutionizes the customer experience by delivering empathetic, contextually aware conversations.
In sum, SupportGPT™ stands as a formidable tool for businesses seeking intelligent, efficient automation of customer support, ultimately elevating satisfaction and fostering customer loyalty.
More details about SupportGPT
How can SupportGPT reduce case volumes?
SupportGPT employs its AI capabilities to pinpoint coverage gaps in customer support. By analyzing conversation histories, it identifies areas lacking sufficient support and generates new knowledge articles to address these gaps, streamlining customer issue resolution and ultimately reducing unresolved cases.
Does SupportGPT assist in understanding support coverage gaps?
Certainly. SupportGPT aids companies in comprehending support coverage gaps by analyzing conversation histories and customer queries. Once identified, it automatically generates tailored knowledge articles to fill these gaps, thereby enhancing overall support coverage.
Are there industry-specific workflows available in SupportGPT?
Indeed, SupportGPT offers customizable workflows tailored for various industries such as e-commerce, SaaS, FinTech, and travel. This ensures that businesses can adapt the platform to their specific needs efficiently and effectively.
Is SupportGPT suitable for e-commerce businesses?
Absolutely. SupportGPT provides significant benefits for e-commerce enterprises, offering human-like responses, automating workflow discovery, reducing case volumes, and addressing support coverage gaps. With tailored workflows designed specifically for e-commerce, it enhances customer support experiences, ultimately boosting customer satisfaction and loyalty.
