Twig is an AI-powered tool designed to help users quickly and easily find the answers they need from technical documentation without having to spend hours sifting through endless pages of documents. The tool works by semantically analyzing documentation, knowledge bases, past support tickets, and other data sources to provide accurate responses to customers’ complex questions.
This significantly reduces the costs of customer support by up to 30%. Twig’s AI models are trained on publicly available data, allowing it to find and recommend relevant responses to user questions with confidence. The recommended responses include citations that increase the trustworthiness of the response by showing users where to find additional information.
Twig also helps support agents become more productive by automating tedious tasks and providing powerful tools that replace busy work with human empathy. It enables agents to improve the quality of customer engagement by bringing higher minimum standards on response quality and helping them notice potential risks in responses.
Twig can integrate with most popular documentation and knowledge base products, and it sanitizes data, removing any personally identifiable information (PII) to ensure privacy protection. Twig is an AI tool designed to significantly enhance the customer experience by providing accurate, relevant, and speedy responses to technical questions.
More details about Twig AI
How does Twig AI reduce customer support costs?
Twig AI reduces customer support costs by automating tasks that would typically require human involvement. This automation also leads to more accurate response selection, reducing the necessity for further interaction and thus lowering the costs by around 30%.
What is Twig AI’s approach to analyzing and understanding technical documentation?
Twig AI employs semantic analysis to understand technical documentation. It scans the structure and content of documents, enabling it to grasp the crucial details and deliver relevant responses to customer queries.
What technologies does Twig AI use to deliver its services?
Twig AI employs advanced AI models that are trained on publicly available data. It uses semantic analysis technology to read and comprehend technical documentation, knowledge bases, and past support tickets. In addition, Twig AI uses sentiment analysis to help agents notice potential risks in responses.
How does Twig AI deal with personal identifiable information in the data it processes?
Twig AI ensures the privacy of Personal Identifiable Information (PII) by implementing an anonymization process. This sanitization removes all PII from the data, ensuring data protection standards are adhered to.
What platforms or tools can Twig AI integrate with?
Twig AI is compatible with most popular documentation and knowledge base products, drawing from these various sources to provide comprehensive support responses.
How does Twig AI answer complex customer support questions?
Twig AI uses AI models to semantically analyze technical documentation, past support tickets and other data sources. These models are trained on publicly available data to identify and provide the most relevant answers to users’ complex queries.
