Ushur presents itself as an intelligent automation solution catering to various industries like insurance, logistics, financial services, and healthcare. Employing conversational AI, it seamlessly manages customer interactions across diverse channels including email, apps, and SMS, adeptly deciphering customer intents and determining appropriate actions.
The array of solutions provided by Ushur spans Email Triage, RFP & Quote, IVR Deflection, Two-Way Texting, Automated Surveys, and Sales Enablement, among others. Through its suite of products like Conversational Apps, Invisible App, Invisible Portal, SmartMail, and Intelligent Document Automation, Ushur endeavors to enhance engagement via frictionless digital experiences, enabling users to streamline processes and optimize resource utilization.
An integral aspect of Ushur’s offerings is its AI capability, ensuring compliance with HIPAA, PCI-DSS, and HITRUST standards to safeguard Personally Identifiable Information (PII) and maintain confidentiality. The platform facilitates easy integrations and provides pre-trained AI skills and no-code workflows, promising rapid results and significant value realization.
With its emphasis on proactive, adaptable conversational experiences tailored to evolving customer requirements, Ushur’s platform aims to achieve comprehensive automation of the customer journey, optimizing efficiency and enhancing customer satisfaction.
More details about Ushur
How does Ushur automate CRM processes?
Ushur automates CRM processes by utilizing advanced technologies such as conversational AI. It streamlines tasks like email triage, two-way texting, and automated surveys within the CRM process. By analyzing customer intents and interactions, Ushur takes proactive and intelligent steps to manage high-scale customer relationships efficiently.
Is Ushur adaptable to changing customer needs?
Yes, Ushur is highly adaptable to evolving customer needs. Its platform is designed to create proactive and conversational experiences that can be easily adjusted and adapted as trends, preferences, and needs change over time. This adaptability ensures that Ushur remains responsive to the dynamic nature of customer demands.
What does Ushur offer in terms of Intelligent Automation for high-contact sectors?
Ushur provides a comprehensive Intelligent Automation solution tailored for high-contact sectors. Leveraging conversational AI, cross-channel engagement, and intelligent process automation techniques, Ushur facilitates seamless CRM automation and continual customer engagement. This enables organizations in high-contact sectors to streamline their operations and enhance customer interactions effectively.
How does Ushur utilize conversational AI to engage customers?
Ushur utilizes conversational AI to engage customers across various communication channels, including email, apps, and SMS. By understanding customer intents and preferences, Ushur engages customers in natural, conversational interactions. Through this approach, Ushur effectively communicates with customers, addresses their inquiries, and guides them through relevant processes, enhancing overall customer experience.
