Viable is an AI-powered qualitative feedback analysis tool that helps organizations understand their customers better. It uses advanced AI and NLP technology to provide detailed insights from customer feedback. It enables companies to measure and improve their product-market fit, launch stronger messaging with deep audience insights, and make data-driven decisions faster.
Viable’s AI-powered reports provide instant, accurate, and data-backed insights for every team. They go beyond sentiment analysis, tracking changes over time and providing summaries, urgency scores, product sub-themes, user profiles and more. It also uses customer traits and metadata to run true analysis and make recommendations based on details like NPS scores, customer tiers, region, and more.
Viable can be used to analyze sales call transcripts, customer support tickets, market research, employee surveys, and more. It also offers automated PII redaction and a white-glove service team to respond rapidly to custom data management requests.
It is SOC 2 Type 2 certified and requires only 500 datapoints for users to get started. Viable offers a free 30-day trial to show off what its AI can do with users’ data. It integrates directly with leading platforms like Zendesk, Intercom, or Front for customer support, delighted for surveys, Gong for call transcripts, the app stores for product reviews, and more. It also supports data from virtually any source via Zapier, or files imported in CSV format.
More details about Viable
Does Viable require a minimum amount of data to start?
Yes, for users to get started with Viable, a minimum of 500 datapoints is required.
What kind of customer insights does Viable provide?
Viable provides detailed insights into customer behaviour and preferences. It allows companies to measure and improve their product-market fit, launch stronger messaging with deep audience insights. It uses AI to run true analysis and make recommendations based on details like NPS scores, customer tiers, region, and many more.
Does Viable provide recommendations based on its analysis?
Yes, Viable does provide recommendations based on its analysis. These recommendations could be about improving product-market fit, launching potent messaging, or changes for a better customer experience. These are based on data points like NPS scores, customer tiers, region, and many other customer traits.
How can Viable be used for data analysis?
Viable can be employed for several types of data analysis. Its applications include analyzing sales call transcripts, customer support tickets, market research data, employee surveys, and more. It provides a platform for analyzing qualitative data and delivering transformative insights from it.
